Leading a remote team, the full-time Arizona Licensed Revenue Cycle Manager will oversee customer service and self-pay collections operations, ensuring exceptional service delivery, effective complaint resolution, and operational excellence for patients and families. Key responsibilities Manage daily call center operations, including performance metrics, quality assurance, and workforce management Lead and develop customer service teams to improve first-contact resolution and service quality while addressing patient inquiries and billing concerns Oversee vendor partnerships and ensure compliance with billing, collections, and regulatory requirements Required qualifications Bachelor's degree in Healthcare Administration, Business, or a related field Seven years of healthcare revenue cycle or patient financial services experience, including five years in a supervisory or management role Three years of direct healthcare call center or contact center management experience Strong knowledge of hospital billing, insurance processes, and self-pay collections regulations Proficiency with revenue cycle systems and call center technologies
Arizona Licensed Revenue Cycle Manager in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.