To support its mission, the full-time Arizona Licensed Collections Representative will manage outbound and inbound calls to collect on past-due accounts while providing exceptional customer service in a remote work environment within a 60-mile radius of Glendale, Arizona. Key responsibilities Conduct outbound and inbound calls to collect on past-due accounts Deliver top-tier support and service to customers Participate in a mandatory virtual training program for five weeks Required qualifications Customer service and prior collections experience High school diploma or GED equivalent Proficiency in computer and typing skills, with experience in a call center environment Must be 18 years or older and located within a 60-mile radius of Glendale, AZ Ability to work with AI-enabled tools and adapt to evolving workflows