General Summary: The Area Vice President provides strategic and operational leadership for an assigned region within the telecommunications business. This positionis responsible foraligning regional goals with the company’s vision, overseeing day-to-day operations, driving financial performance, supporting customer growth and retention,and ensuring safe, efficient, and reliable delivery of services. The Area Vice President has responsibility for meeting corporate financial goals and advancing operational excellence across the region.
Essential Duties
- P&Lownership for the specified Region and all individual Branches
- Oversee daily regional operations, including service delivery, field operations, customer support, and operational coordination across assigned branches.
- Ensure projects, network investments, and operational initiatives are aligned with corporate return on investment, customer needs, and long-term regional growth.
- Develop and implement strategies to improve operational efficiency, service reliability, customer experience,and profitability in the region.
- Ensure all company policies, procedures, safety expectations, and applicable operational compliance requirements are followed across the region.
- Monitor and analyze key performance indicators (KPIs), including financial, operational, customer, and workforce metrics,toidentifyopportunities for improvement andrecommendchange.
- Work directly withsales,marketing, engineering, construction, and operations teamstoidentifyand secure new business opportunitieswhilemaintainingcustomerretention and organic growth of the current customer base.
- Lead, manage,and motivateregionalemployeesand leaders, including setting performance goals, providing feedback and coaching,developing talent,and conducting performance evaluations.
- Maintain strong relationships with key stakeholders, including customers,community partners,vendors,contractors,andinternal businesspartners.
- Build andmaintainproductive relationships with federal, state, and local governmental agencies to support regulatory alignment, broadband initiatives, permitting, funding opportunities, and community partnership efforts.
- Identifyand addressregionalissues or challenges, including customer escalations, resource constraints, operational gaps, and project risks,and developsolutions to resolve them.
- Stay uptodate ontelecommunications industry trends, broadband technologydevelopments, competitive activity, and regulatory or market changes,andrecommend waysthe company can adapt andremaincompetitive.
- Collaborate with the senior leadership team to develop and execute company-wide strategies and initiatives.
- Act as a key point of contact for regional management and serve as a strategic thought leader within the organization.
Experience / Requirements
- Bachelor’s degree in business, operational management, engineering, telecommunications,or related field plus 8 years ofprogressively responsibleexperience.
- Progressive leadership experience in operations, telecommunications, broadband, construction, customer experience, ora relatedfield.
- Proventrack recordof meeting corporatefinancial, operational, customer, and safetygoals andobjectives.
- Proven experience developing and executing business strategy, operational plans, and cross-functional initiatives.
- Understanding offinancial statements, budgeting, forecasting, and regional P&L management.