Area Operations Manager

This role requires travel within the designated Area (**St. Louis** and Kansas City), typically 25–50%, and a company vehicle will be provided.**What's in it for you:**Take the wheel of a multi-site business at the center of Thermo King's next chapter! As **Area Operations Manager**, you will shape and lead a broader, more strategic operating model that is core to our growth plans over the next five years. With responsibility for both Parts and Service performance across multiple locations, you will play a critical role in building strong teams, delivering exceptional customer support, and driving profitable growth across the area.Leading a team that typically includes Thermo King and Trailer Repair Service Managers, Parts Managers, and their corresponding teams, you will be responsible for the overall health of the Area’s **Parts** and **Service** business. This includes financial results, operational performance, customer satisfaction, and employee engagement.This is an ideal opportunity for a strategic, hands-on multi-site leader who wants to build something meaningful, lead through transformation, and make a visible impact on the future of Thermo King. In this role, you will play a key part in an evolving leadership model central to our long-term growth. You will leverage your strong blend of business acumen, operational leadership, and people development experience to inspire teams, elevate performance, and drive results across a complex operation.**What you will do:*** Lead the overall Parts and Service business across multiple sites within the assigned Area, with full accountability for financial performance, operational execution, customer experience, and team engagement.* Provide direct leadership, coaching, and development to Service Managers, Parts Managers, and other Area leaders, building a strong, accountable, and high-performing culture across locations.* Drive profitable growth by improving service execution, expanding parts performance, strengthening customer relationships, and ensuring consistent operating standards across the Area.* Own Area-level business planning and performance management, including budgeting, forecasting, margin improvement, expense control, productivity, and achievement of growth objectives.* Partner across functions to implement strategic initiatives, lead continuous improvement efforts, and align site-level execution with broader business priorities.* Champion a safe, compliant, and people-focused environment that supports employee development, retention, succession planning, and long-term organizational capability.**What you will bring:*** Bachelor’s degree in Business, Operations, Engineering, Supply Chain, or a related field preferred; however, a combination of relevant work experience and proven leadership experience will also be considered.* Progressive leadership experience in multi-site operations, service, parts, aftermarket, industrial, transportation, fleet, equipment, or similar business-to-business environments.* Demonstrated success leading teams with responsibility for operational and financial performance in service-oriented or asset lifecycle support businesses.* Experience leading leaders and developing teams across multiple locations.* Proven track record of driving profitable growth, operational improvement, and customer satisfaction.* Experience in industries where business-to-business industrial-type asset lifecycle service is prevalent, rather than requiring direct Thermo King-specific experience.* Experience overseeing both service operations and parts operations is strongly preferred.* Strong financial and business acumen, including experience managing budgets, forecasts, margins, expenses, and overall business performance.* Ability to lead multi-site operations with a focus on consistency, efficiency, productivity, and customer outcomes.* Proven strength in coaching leaders, building engaged teams, and creating a culture of accountability and performance.* Working knowledge of service operations, parts operations, inventory management, and customer support in industrial or commercial environments.* Strong analytical, problem-solving, and decision-making skills, with the ability to use data and performance metrics to drive action.* Excellent communication and relationship-building skills, with the ability to influence across teams, levels, and customer relationships.* Ability to lead change effectively and translate strategy into execution across multiple sites.* Commitment to safety, compliance, continuous improvement, and operational excellence.* Willingness and ability to travel 25–50% within the assigned Area.
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