Area Experience Leader: Multi-Office Retail Excellence

H&R Block, Inc. in Novi, MI, is seeking an Area Experience Leader to oversee 4-6 offices and drive a consistent, high-quality client experience across locations. You’ll coach Tax Professionals and Client Service Professionals, balance strategic oversight with in-office presence, and own office readiness and operational performance.

Lead with a client-centric mindset, guide teams to meet business results, and travel between offices to sustain in-person leadership and standards.”