Area Director

Role and Responsibilities Overview

The Area Director – Affordable Housing oversees operations, compliance, and performance across a portfolio of affordable or mixed‑income multifamily communities. This role ensures consistency in execution, regulatory adherence, and leadership standards across multiple sites while serving as a key partner to regional leadership.

You will support and guide property‑level employees, ensuring assets are well‑run, audit‑ready, financially disciplined, and deliver strong resident experience. Success includes fewer escalations, stronger site leadership, improved compliance outcomes, and communities that operate smoothly at scale.

Portfolio Operations & Performance

• Oversee daily operations across a portfolio of affordable housing communities
• Ensure consistent execution of company standards, policies, and procedures
• Monitor occupancy, collections, maintenance performance, and resident satisfaction
• Identify operational risks and implement corrective action plans proactively
• Review and support property budgets, forecasts, and variance explanations
• Partner with Regional leadership on expense control, capital planning, and performance improvement initiatives
• Monitor financial trends across the portfolio and flag risks or opportunities

Compliance & Regulatory Oversight

• Ensure compliance with HUD, LIHTC, Fair Housing, Section 504, and applicable state and local regulations
• Partner with compliance teams to support audits, file reviews, and inspections
• Ensure Community Managers maintain audit‑ready files and documentation
• Serve as an escalation point for complex compliance or resident issues
• Directly manage and coach Community Managers and site leadership
• Support hiring, onboarding, performance management, and development planning
• Drive accountability while fostering engagement and retention
• Model strong leadership presence and professionalism across properties

Stakeholder & Cross‑Functional Partnership

• Act as a liaison between site teams, compliance, maintenance, accounting, and senior leadership
• Support communication with ownership groups and regulatory agencies as needed
• Represent the organization professionally in the field at all times

Qualifications

• Demonstrated success overseeing multiple affordable or regulated housing communities
• Strong working knowledge of HUD, LIHTC, Fair Housing, and NYC‑specific housing requirements
• Proven ability to lead, coach, and hold Community Managers accountable
• Strong operational judgment and comfort managing escalations
• Financial acumen related to property operations and portfolio performance
• Clear, confident communication skills across diverse stakeholders

Education & Experience

• High School Diploma or equivalent required; Bachelor’s degree preferred
• 7+ years of multifamily property management experience, including affordable housing
• Prior experience as a Regional/Area‑level leader required
• Familiarity with property management systems (e.g., Yardi, RealPage)
• New York Real Estate License preferred or willingness to obtain

Work Environment & Physical Requirements

• Field‑based role requiring regular travel between properties
• On‑site office and residential community environments
• Ability to walk properties, climb stairs, and work outdoors in varying conditions
• Ability to lift or carry up to 25 pounds occasionally

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Benefits

• Medical, Dental, and Vision coverage – access to multiple medical plan options through our partner, including PPO and HMO plans
• Flexible Spending Accounts (FSA) – pre‑tax accounts available for eligible healthcare and dependent care expenses
• 401(k) Retirement Plan – opportunity to contribute to a tax‑advantaged retirement plan
• Paid Time Off & Holidays – competitive PTO program, including paid holidays, vacation, and sick time
• Commuter Benefits – pre‑tax commuter benefits available for transit and parking expenses
• Professional Growth & Development – exposure to complex, high‑impact work within affordable housing, with opportunities to grow leadership skills and deepen regulatory and operational expertise
• Mission‑Driven Work – opportunity to make a meaningful impact by supporting affordable housing communities across New York City

Equal Employment Opportunity

As set forth in Twin Pines’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Compensation

New York Pay Range: $135,000 – $140,000 USD