Area Chief of Staff

AREA CHIEF OF STAFF

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Pay range: $130,000 - $185,000 annually. The range reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, abilities, and education, and may vary depending on location and schedule.

Summary of Job Purpose and Function

The primary purpose and function of the Area Chief of Staff is to lead, develop and manage associate veterinarians in their hospitals to ensure Banfield can attract, develop, engage and retain doctors that will deliver quality care and meet expected hospital performance measures. This position drives the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care).

Essential Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Act as Responsible Veterinarian for Veterinary and Pharmacy Board Permits, as required by federal, state, or local law.
• Responsible for the ownership and management of the controlled substance inventory for relief doctors.
• Own doctor engagement and retention by consistently assessing risk, ensuring a proactive retention strategy, and creating a culture of community and engagement where doctors feel supported and can be successful.
• Provide effective medical leadership to their hospital teams, driving an inclusive and collaborative work environment in partnership with the practice managers.
• Validate the clinical skill set and alignment with quality standards of doctors, veterinary assistants, and veterinary technicians by performing medical record reviews, quality assignments, audits and patient safety event reviews.
• Provide veterinary services, with time spent in clinical role depending on hospitals, direct reports, and productivity.
• Oversee the coaching program for newly hired veterinarians to ensure an engaging experience.
• Partner with the Director of Veterinary Quality and Talent Acquisition team to recruit veterinary talent.
• Act as a brand ambassador in the local veterinary community.
• Deliver an excellent hospital experience to student externs, student job program participants, and veterinary candidates during observations.
• Work with associate doctors to ensure they have the skills to achieve their productivity goals through high‑quality medicine, preventive care focus, and client experience partnership.
• Deliver veterinary operations KPIs of assigned hospitals through leadership and partnership with practice managers.
• Partner with practice manager to develop, execute, and revise plans achieving targeted KPIs through hospital performance.
• Accountable to hospital OGSM performance. Quality medicine delivers operational outcomes.
• Develop a veterinary leadership talent bench and succession plan for assigned hospital pod.
• Ensure compliance with Banfield's clinical essentials, government regulations, legislation, and veterinary industry standards through quality assessments, record reviews, audits, and patient safety event reviews.
• Ensure hospital operations meet all local, state, and federal regulatory requirements, including controlled substance management and radiation safety.
• Create and execute timely plans to resolve identified gaps.
• Champion preventive care culture by communicating, demonstrating, and validating behaviors driving optimum wellness plan growth and retention.
• Create a "say yes" culture by driving access to care and superior client service to meet or exceed client experience scorecard goals.
• Responsible for timely resolution of client complaints related to medical standard of care.
• Manage the medical equipment inventory and new medical equipment requests.
• Deliver the highest level of veterinary care to every pet in a professional and ethical manner while ensuring an exceptional client and pet experience.
• Other job duties as assigned.

Hiring Qualifications / Competencies

• Leadership: Plans and aligns, drives vision and purpose, develops talent, manages conflict, financial acumen, managers, complexity, functional.
• Attracts top talent, communicates effectively, drives results, ensures accountability, functional/technical skills.

Capabilities and Experience (Can Do)

• Ability to multi‑task, organizational ability, surgical skills, problem solving, intellectual ability, mathematical ability, computer skills.

Attitudes (Will Do)

• Initiative, integrity, cooperativeness, flexibility, independence, tolerance for stress/resiliency.

Special Working Conditions

• Computer work for long periods, may require more than 40 hours per week.
• Mental processes for reasoning, remembering, mathematics and language; ability to read, write, speak English.
• Must have ambulatory skills to stand, walk, stoop, kneel, crouch, climb, lift up to 50 pounds.
• Good hand‑eye coordination, finger‑hand‑arm dexterity, visual acuity to use keyboard and machinery.
• Noise level moderately high, exposure to pets, anesthesia, radiation, biological hazards, controlled substances.
• Some travel required for hospital assistance and vendor visits.
• Must comply with Banfield policies and protocols; legal responsibilities governed by laws and regulations.
• DEA license required within 3 months of employment.
• USDA accreditation required within 3 months of employment.

Experience, Education and/or Training

• Doctor of Veterinary Medicine (DVM/VMD) or equivalent foreign degree required.
• Veterinary license in good standing or eligibility for licensure with all applicable state veterinary boards for assigned hospitals.
• 3 years of experience in small animal medicine and surgery practice.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance.
• Generous Retirement Plans (401(k) and Roth) with company match.
• Best‑in‑Class Student Debt Relief Program (for Full‑Time DVMs).
• Paid Time Off and Holidays.
• Top‑Tier Mental Health and Well‑Being Resources, including free coaching and counseling.
• Associate Life Insurance (company‑paid) and supplemental life insurance options.
• Company‑Paid Short‑ and Long‑Term Disability.
• Flexible Spending Accounts (FSA).
• Health Savings Account (HSA).
• Paid Parental Leave (birth and adoption).
• Continuing Education Allowance (eligible positions).
• Backup Child and Elder Care & Family Support Resources.
• Fertility and Family Building Support.
• Digital Exercise Therapy.
• Voluntary Protection Benefits.
• Legal Plan.
• Identity Protection.
• Commuter Benefits.
• Three Free Optimum Wellness Plans for Pets.
• Exclusive Discounts on products and services.

Benefits eligibility is based on employment status. Full‑time (FT) Associates are eligible for all benefits programs (Student Debt Program available for FT DVMs only); Part‑time Associates are eligible for those benefits with an asterisk (*).

WE ARE A DRUG‑FREE, SMOKE‑FREE, EQUAL OPPORTUNITY EMPLOYER. Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced.

Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location. We believe that embracing inclusion and diversity enables us to live our purpose: A BETTER WORLD FOR PETS.

About Us: Banfield is a community of caring people marked by a diversity of thought, background and approach. Together, we’re bonded by a commitment to our purpose: A BETTER WORLD FOR PETS. Our pledge is to create an inclusive environment where associates can be themselves, so that we can find value in our differences. And we know that’s best achieved by upholding the health and well‑being of our associates.