Aquatics Team Lead

The Aquatics Leader at British Swim School of Metro Charlotte will gain fulfillment through leading our mission “To ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer.” In this position, you will be responsible for leading, training/coaching, scheduling swim instructors and maintaining a positive environment for the aquatic staff across 3-4 Charlotte area locations. This will result in the retention, success, and positive customer experience for our students and families in the British Swim School Aquatics Program. Results are achieved through analysis, strategic planning, execution and leadership, promoting a fun and gentle approach to student engagement and progression. Maintaining a high level of brand standards across the program is essential for success. The Aquatics lead is expected to be on site at least 4 days a week in a Deck Ambassador, Swim Instructor and coaching role as needed.

A passion and love of the water and working with children is a must!

Knowledge, Skills, and Abilities

Enthusiastic, assertive personality with strong relationship and customer service skills

Effective and influential leadership in a fun environment built on trust

Written and oral communication skills

Effectively communicate with children, customers and employees

Strong aquatics acumen with collaboration skills

Disciplined to follow and enforce schedules, company policies and enforce safety procedures based on Franchise expectations

Ability to lead, supervise, train and coach associates, to include organizing, prioritizing, and scheduling work assignments

Critical thinking, problem solving, analysis and strategic planning

Ability to multi-task among a variety of programs

Able to demonstrate and/or have knowledge of freestyle, backstroke, breaststroke and butterfly swim strokes

Roles and Responsibilities

Reports to and communicates directly with the Aquatics Director and the Franchise Business Owner

Attend staff meetings and ongoing training/coaching as requested by Aquatics manager/director or Franchise owner

Hire, supervise, support, train, coach, develop and retain a dynamic team of swim instructors and deck ambassadors

Identify areas of opportunity, develop and execute action plans to address challenges and improve results in customer retention, revenue and expense containment through aquatics employees

Conduct training, reviews, recognition and individual development of aquatics staff, when needed

Work a flexible schedule that may include holidays and weekends as required by business needs

Manage underperforming aquatics associates utilizing personal improvement plans, coaching and disciplinary tools to improve or terminate unsatisfactory performance with consultation of Franchise Business Owner and Human Resources Manager where applicable

Manage staff schedule of aquatics team including time off requests

Conduct classes when needed

Communicate with customers and resolve any issues in a timely manner

Regular and frequent site visits (4x per week)

Ensure classes and training adhere to current company brand standards

Ensure pool locations have proper inventory of supplies for lessons

Ensure that all water and safety standards are maintained at the pools

Ensure strong execution of all programs

Attending appropriate ongoing training locally and with corporate

Other responsibilities as assigned by the Aquatics Director or Franchise Business Owner

Qualifications

American Red Cross Lifeguard or equivalent (preferred)

CPR/ First Aid Certification (preferred)

Successful completion of aquatics leadership training through British Swim School Corporate (post hire)