Aquatics Experience Manager
Make Waves, Inspire, and Lead with Passion!
At Diventures , safety is our #1 priority, and fun is our #1 goal! We're looking for an Aquatics Experience Manager ready to dive in and lead an exceptional team that provides unforgettable in-water experiences. If you love the water, enjoy working with people of all ages, and have a passion for teaching and leadership, this is your role!
What You'll Do
Lead & Inspire a High-Performing Team
- Recruit, train, and develop a dynamic team of swim teachers, deck managers, and lifeguards.
- Set the tone for excellence by leading by example, coaching, and providing ongoing feedback.
- Foster a fun and motivating team culture through events, team-building activities, and recognition programs.
Deliver an Unforgettable Aquatics Experience
- Ensure our customers receive high-touch, personalized service that keeps them coming back.
- Step in as needed as a Deck Manager, Lifeguard, or Swim Teacher to support the team and enhance the customer experience.
- Communicate effectively with customers and internal teams to ensure seamless operations.
Drive Program Growth & Performance
- Work with leadership to set and achieve revenue and growth goals.
- Optimize class scheduling, instructor assignments, and student progress tracking.
- Develop relationships within the community to promote water safety and expand our impact.
- Maximize pool usage in collaboration with the Store Manager and Scuba Experience Manager
Maintain a Safe & Top-Notch Facility
- Stay up-to-date with pool industry safety and operational standards to ensure a well-run natatorium.
- Conduct regular facility inspections to ensure a clean, safe, and well-maintained space.
- Manage pool operations, certifications, and safety protocols in alignment with national standards.
Be a Business Driver & Strategic Thinker
- Lead customer acquisition and retention strategies to grow the swim and aquatics program.
- Support revenue generation through retail sales of swim-related products.
- Use organizational systems (JackRabbit, DiveShop360, PayChex, SmartWaiver, etc.) to manage team operations effectively.
Who You Are
An Engaging Leader – You naturally inspire, coach, and uplift those around you. A Passionate Aquatics Professional – You love the water and have experience in swim instruction, coaching, or aquatics management. A Problem-Solver with Business Acumen – You have a strong understanding of financial goals, customer retention, and program growth. A Customer Experience Champion – You thrive in a high-touch, customer-facing role that builds lasting relationships. A Detail-Oriented Operator – You keep safety, scheduling, and facility maintenance running smoothly.
What You Bring
Experience in swim program management, aquatics instruction, or coaching.
Leadership background in recruiting, training, and coaching customer-focused teams.
Knowledge of pool operations, safety standards, and aquatics best practices (Certified Pool Operator preferred).
Sales and customer service experience with a results-driven mindset.
Ability to communicate effectively across multiple platforms (in-person, phone, email).
Why Join Diventures?
- Make an Impact: Help people of all ages learn to swim and be safe in the water.
- Be Part of a Passionate Team: Work with like-minded professionals who love what they do.
- Stay Active & Have Fun: No boring office job - you're in the water and on the deck, making a difference.
- Career Growth Opportunities: We invest in our team members through leadership training and career development.