Appointment Setter
We are seeking a highly motivated, organized, and persistent Appointment Setter to manage, nurture, and convert incoming leads for the medical aesthetic practices we support.
This is not a cold-calling position. You will work primarily with inbound leads who have already expressed interest in services offered by our clients. Your responsibility is to build rapport, answer initial questions, consistently follow up, overcome basic objections, and ultimately convert qualified leads into scheduled consultations.
Our clients may generate 100–150+ new leads per month, and not every lead books after the first conversation. Some leads may require several days or even several weeks of consistent nurturing before they are ready to schedule.
Consistency wins. The strongest performers understand that successful appointment setting is about responsiveness, relationship-building, organization, and disciplined follow-up.
This position includes:
- Full-time base compensation
- $35 commission for every qualified appointment successfully scheduled and secured
- Uncapped appointment-setting commission
- The more qualified consultations you successfully schedule, the more you can earn
This is a performance-driven position designed to reward team members who consistently convert opportunities into appointments.
You will work primarily within GoHighLevel (GHL) to manage leads and communication. Responsibilities include:
- Monitoring incoming leads
- Managing lead conversations
- Updating lead stages and statuses
- Maintaining accurate notes
- Scheduling consultations
- Managing follow-up tasks
- Tracking contact attempts
- Monitoring automated nurture sequences
- Identifying leads requiring personal intervention
- Ensuring no qualified lead falls through the cracks
GoHighLevel training will be provided. Previous GHL experience is a plus but not required.
You will communicate with prospective medical spa patients interested in treatments and services that may include:
- Botox and other neuromodulators
- Dermal fillers
- Facial balancing
- Laser treatments
- Skin rejuvenation
- Medical-grade skincare
- Body treatments
- Weight management
- Peptides
- Hormone and wellness services
- Other aesthetic and wellness treatments
You are not responsible for providing medical advice or determining whether someone is medically appropriate for treatment. Your role is to understand their interests, provide approved general information, build confidence in the practice, and schedule them with the appropriate provider for consultation. TRAINING IS PROVIDED
This role is about more than answering messages. A successful Appointment Setter understands:
Lead → Conversation → Relationship → Follow-Up → Consultation
We are looking for someone who is comfortable hearing:
"I'm just looking."
"I need to think about it."
"How much does it cost?"
"I'll call you back."
…and knows how to professionally continue the conversation rather than simply marking the lead as lost.
Some patients will book immediately. Others may require multiple touchpoints over several weeks.
Your ability to stay organized, follow up consistently, and create genuine conversations will directly impact your success and earning potential.
This is a full-time remote position, but flexibility is important.
Leads do not always inquire between 9:00 AM and 5:00 PM. There may be times when responding to leads during evenings or outside traditional business hours is necessary.
Fast response times can dramatically impact conversion, so candidates must be comfortable managing their workload around lead activity while maintaining appropriate coverage for their assigned practices.
Required:
- Exceptional written and verbal communication skills
- Strong phone presence
- Professional and personable communication style
- Highly organized and detail-oriented
- Comfortable working toward measurable performance goals
- Persistent without being aggressive
- Ability to manage a large number of conversations simultaneously
- Strong follow-up skills
- Comfortable communicating by phone, SMS, email, and CRM
- Ability to work independently in a remote environment
- Reliable internet and professional remote workspace
- Ability to learn new software and systems quickly
- Comfortable being held accountable to conversion and performance metrics
Preferred:
- Previous appointment-setting experience
- Sales or lead-conversion experience
- GoHighLevel experience
- Medical spa or aesthetic industry experience
- Patient coordination experience
- Healthcare or wellness experience
- Inside sales experience
- Customer service experience
An aesthetics background is not required. Training will be provided.
Performance may be measured through KPIs including:
- Lead response time
- Contact rate
- Lead-to-consultation conversion rate
- Number of consultations scheduled
- Number of appointments successfully secured
- Follow-up completion
- Pipeline management
- CRM accuracy
- Appointment quality
- Communication quality
- Responsiveness to assigned practices and leadership
You may be a great fit if you are someone who:
- Loves talking to people
- Is naturally persuasive and personable
- Doesn't get discouraged when someone doesn't respond
- Enjoys sales and hitting goals
- Gets satisfaction from turning a "maybe" into a booked appointment
- Can manage dozens of conversations without losing track of follow-up
- Understands that "not today" does not necessarily mean "no"
- Is competitive and motivated by performance-based compensation
- Wants the opportunity to increase earnings based on results
- Takes ownership instead of waiting to be reminded what needs follow-up
- Thrives in a fast-moving, growth-oriented environment
You will play a direct role in helping medical aesthetic practices grow by ensuring the leads they invest in are properly managed, nurtured, and converted.
Generating a lead is only the beginning. The opportunity is created when that lead becomes a consultation.
If you are persistent, organized, responsive, great with people, and motivated by the opportunity to earn more based on your performance, we want to hear from you.