Appointment Service OperatorJob Title: Appointment Service Operator ACA Status: Full-TimePay Class: HourlyExempt Status: Non-Exempt StatusDepartment: Appointments Location: Hot Springs, AR Work Environment: In OfficeReports To: Appointment ManagerDirect Reports: N/AAbout Windows USAWindows USA® is a leading manufacturer and provider of premium, energy-efficient vinyl windows. With decades of experience in home improvement, we pride ourselves on delivering exceptional quality and service to our customers, fostering a culture of innovation and customer satisfaction.Job SummaryThe Appointment Service Operator plays a critical role in supporting sales performance and customer experience by managing appointment scheduling, coordination, and communication. This position partners closely with Sales Contractors and internal teams to ensure appointments are accurately scheduled, confirmed, and executed efficiently.This role goes beyond traditional administrative support by owning appointment flow, improving scheduling accuracy, and helping drive overall appointment quality and customer satisfaction.Key ResponsibilitiesCoordinate and manage daily schedules for Sales Contractors to ensure efficient routing and appointment coverageSchedule, confirm, reschedule, and cancel customer appointments with accuracy and urgencyMonitor appointment flow and proactively address gaps, conflicts, or inefficienciesCommunication & SupportServe as a primary point of contact for Sales Contractors, providing real-time scheduling supportHandle inbound calls from Sales Representatives and assist with scheduling-related needsCommunicate appointment updates and changes to customers in a professional and timely mannerCustomer Experience & EscalationsAddress customer concerns related to scheduling and appointment expectationsAssist in resolving escalations and identifying solutions to maintain a positive customer experienceEnsure all interactions reflect company standards of professionalism and serviceData Entry & Administrative SupportAccurately enter and maintain call sheets, appointment data, and customer information in company systemsSupport administrative needs for Sales Contractors and appointment operationsMaintain organized and up-to-date records to ensure data integrityProposal CoordinationPrepare and distribute cost and labor proposals to Sales Representatives in a timely mannerEnsure accuracy and completeness of all proposal documentationQualificationsEducation: High School Diploma or equivalent.
(Required)Experience: 1-2 years of experience in a sales support or administrative role preferred.Knowledge: Understanding of Salesforce. (Preferred)Proficient in Microsoft Suite and other office software.Working ConditionsWork Environment: In-person role in our Hot Spring, AR office.Physical Requirements: Ability to stand for long periods, as required.Schedule: Standard business hours, with potential for extended hours as needed.Compensation & BenefitsPay Type: Hourly with potential for commissions after introductory periodHourly Base: $19 - $25+ with additional potential commissionBenefits: Health Insurance (Medical, Dental, Vision, Supplemental Gap), Life Insurance, Short-Term Disability, 401(k) or Retirement Plan, Paid Time Off (Vacation, Personal, and Sick Leave)Equal Employment Opportunity (EEO) StatementWindows USA is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.ADA AccommodationsWe are committed to providing reasonable accommodations to individuals with disabilities.
If you require accommodations during the application process, please contact HR at or Employment StatementEmployment with Windows USA is at-will, meaning either the employee or Windows USA can terminate the employment relationship at any time, with or without notice or cause, as permitted by law.Background Check DisclosureAs part of our hiring process, Windows USA conducts a thorough background check and may require a drug screening.DisclaimersThis job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.