Job TitleWill serve as primary point of contact for all inbound calls to South Shore Medical Center's Centralized Contact Center. Will be responsible to perform a wide variety of functions including scheduling of patient appointments, collecting demographic information, verifying insurance information processing patient requests including prescription refills, distributing/responding to inquiries received via website and fax; and additional functions as directed.Compensation Pay Range: $18.18 - $24.47Essential FunctionsSchedule patient appointments following provider template for assigned department(s); recite all appointment information back to patient including: appoint duration, date, time provider and location.Maintains consistent compliance with quality standardsWork collaboratively with administrative and clinical staff of assigned department(s)Maintain comprehensive knowledge-base of scheduling rules for assigned department(s)Register new patients; verify personal and insurance information; update as requiredAssist with rescheduling patient appointments at the direction of the department ManagerAnswer calls in a timely, courteous and helpful manner; end calls with standard closing question. (May I help you with anything else?)May be required to learn and perform all operator functions to provide support as needed or assignedAssists with the training of new employees upon requestMaintain effective level of productivity at all timesWillingly accept special assignmentsMaintain work area in a neat and orderly mannerHave knowledge of and adhere to the SSMC Mission Statement and all SSMC policies and proceduresJob RequirementsMinimum Education: High school diploma or equivalent-RequiredTwo (2) years of college preferredMinimum Work Experience: 1 Year medical office experience RequiredEpic Experience preferredRequired additional Knowledge and Abilities: Excellent verbal and written communication skillsExcellent computer skills with knowledge of various software applicationsKnowledge of various insurance requirementsExcellent interpersonal skillsAbility to meet demanding deadlines and balance multiple tasksDetail oriented with excellent organizational and prioritization skillsMust demonstrate computer proficiency through efficient use of the electronic medical record, patient registration/billing system, email, SSMC intranet & other computer software as required