Appointment Scheduler - Medical Office Coordinator

Appointment Scheduler - Medical Office CoordinatorKenansville, NC $34,499 - $46,099 a yearJob Type: Full TimeSummaryThis role involves obtaining and verifying demographic, clinical, financial, and insurance information to facilitate appointment scheduling for patient tests and procedures. The scheduler pre-registers patients and ensures financial clearance by validating medical necessity for Medicare and non-Medicare cases. Additionally, the position requires processing signed physician orders to maintain accurate clinical documentation for care delivery.Key ResponsibilitiesSchedule outpatient appointments for various modalities, excluding biopsy and special procedures, coordinating resources such as equipment, staff, and rooms.Manage add-on and same-day appointments, ensuring proper sequencing to minimize patient delays when multiple tests are required.Perform insurance eligibility and benefit verification through multiple channels, documenting information accurately.Pre-register patients and provide appointment reminders, including preparation instructions and financial responsibility details.Collect patient liabilities such as co-payments, co-insurances, deductibles, and outstanding balances during pre-registration.Educate patients, families, and physician offices on scheduling processes and preparation requirements.Confirm appointments with referring offices and reconcile daily charge reports, addressing any discrepancies.EducationHigh school diploma or equivalent required.College coursework in Business, Health Care Administration, or Computer Technology preferred.Medical terminology knowledge required within the first year of employment.Experience1-2 years of insurance or clerical experience in a hospital or medical office setting.Skills and AbilitiesSuccessful completion of pre-employment and post-training testing.Strong knowledge of insurance processes and payment collection.Proficiency with Microsoft software.Excellent verbal and written communication, customer service, and problem-solving skills.Ability to manage complexity and stress in a dynamic healthcare environment.Flexibility to work varying shifts and days off as required.Physical RequirementsEffective oral communication and sensory abilities to collect information.Dexterity to operate office equipment.Work performed in a well-lit, temperature-controlled office or call center environment.Ability to lift or move items up to 50 pounds occasionally.This position serves a diverse regional population in the Southeastern United States, supporting a multi-facility healthcare network dedicated to patient-centered care and operational excellence.