Appointment Scheduler - Medical Office Coordinator

Appointment Scheduler - Medical Office CoordinatorHarrells, NC $34,499 - $46,099 a yearFull TimeSummary:This role involves obtaining and verifying demographic, clinical, financial, and insurance information to facilitate appointment scheduling for patient tests and procedures. The scheduler pre-registers patients and ensures financial clearance by validating medical necessity for Medicare and non-Medicare cases. Additionally, the position requires processing signed physician orders to maintain accurate clinical documentation for care delivery.Key Responsibilities:Schedule outpatient appointments for various modalities, excluding biopsy and special procedures, coordinating resources such as equipment, staff, and rooms.Manage add-on and same-day appointments, ensuring proper sequencing to minimize patient delays when multiple tests are required.Perform insurance eligibility and benefit verification through multiple channels, documenting information accurately.Pre-register patients and provide appointment reminders, including preparation instructions and financial responsibility details.Collect patient liabilities such as co-payments, co-insurances, deductibles, and outstanding balances during pre-registration.Educate patients, families, and physician offices on scheduling processes and preparation requirements.Confirm appointments with referring offices and reconcile daily charge reports, addressing any discrepancies.Education:High school diploma or equivalent required.College coursework in Business, Health Care Administration, or Computer Technology preferred.Medical terminology knowledge required within the first year of employment.Experience:1-2 years of insurance or clerical experience in a hospital or medical office setting.Skills and Abilities:Successful completion of pre-employment and post-training testing.Strong knowledge of insurance processes and payment collection.Proficiency with Microsoft software.Excellent verbal and written communication, customer service, and problem-solving skills.Ability to manage complexity and stress in a dynamic healthcare environment.Flexibility to work department hours, including possible shift rotations.Physical Requirements:Effective oral communication and sensory abilities to collect information.Dexterity to operate office equipment.Work performed in a well-lit, temperature-controlled office or call center environment.Ability to lift or move items up to 50 pounds occasionally.This position serves a diverse regional population in the Southeastern United States, supporting a multi-facility healthcare network dedicated to patient-centered care and operational excellence.