Appointment Coordinator – Service Department (Bilingual Preferred)

Appointment CoordinatorWe’re hiring a full-time Appointment Coordinator to join our Service BDC (Business Development) team! This role is all about helping our guests get their vehicles scheduled for maintenance and repair in a friendly, efficient way.You’ll speak with guests by phone, text, and online chat to book service appointments, answer questions, and follow up as needed. We’re looking for someone who’s kind, detail-oriented, and confident in both English and Spanish.

If you love helping people and want to be part of a fast-paced, team-focused environment—we want to talk to you!What You’ll Do:Answer incoming calls, texts, and chats from service guestsSchedule service check-in times and reach out to guests due for maintenanceGo over recommended services, recalls, and expected timelinesGather guest and vehicle info and set accurate appointmentsConfirm appointments and follow up on no-shows or delayed workLog all communication in our CRM systemAssist Spanish-speaking guests with translations as neededWhat We’re Looking For:Bilingual in English and Spanish preferred (verbal and written)Previous experience in a Service BDC, call center, or guest service role is a plusStrong multitasking and organizational skillsFriendly, professional communicator who follows throughComfortable using scripts and offering appointment options clearlyWhy Join Twin Falls Cars?Supportive and positive team atmosphereOn-the-job training and career growth opportunitiesCompetitive compensation and benefitsLocally owned and growing—we promote from within!Apply Today! If you’re a people person who’s ready to grow in a fast-moving service department, we’d love to meet you. Apply now and start your next chapter with Twin Falls Cars!