Appointment Coordinator | Call Center Representative

Appointment Coordinator | Call Center RepresentativeDavisville, MO $29,899 - $42,099 a yearJoin a dedicated healthcare team in the Midwest region as an Appointment Coordinator specializing in call center operations. This role is essential in ensuring patients have seamless access to care by managing appointment scheduling, providing accurate information, and addressing patient inquiries with empathy and professionalism.General SummaryAs a Call Center Representative, you will be the first point of contact for patients, delivering compassionate service while maintaining precise documentation and meeting quality and productivity standards. Your ability to communicate effectively and work efficiently in a dynamic call center environment will be key to success.Essential Duties and ResponsibilitiesPromptly answer incoming calls, document and route messages accurately.Assist patients with scheduling and provide clear, respectful information.Represent the organization professionally through phone, electronic, and written communication.Maintain accurate patient records in electronic systems to support continuity of care.Interpret and communicate detailed information to ensure proper scheduling and follow-up.Resolve patient questions and concerns by identifying needs, offering solutions, and escalating issues when necessary.Utilize de-escalation and service recovery techniques to support distressed callers and maintain satisfaction.Contribute to call center performance goals and participate in ongoing training while upholding confidentiality and HIPAA compliance.EducationA high school diploma or GED is required. Post-secondary education in healthcare or a related field is preferred.Work ExperienceCustomer service experience is essential, with at least two years preferred in a call center or medical office setting.Mental/Physical RequirementsAbility to sit for extended periods and use telephone and computer workstations. Strong oral and written communication skills to comprehend and convey detailed information.Working ConditionsThis position operates in a typical call center environment with frequent interactions among patients, providers, and clinical staff.

The role involves managing a high volume of calls and requires focus amid distractions.