Essen Healthcare Application ManagerEssen Healthcare is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state's most vulnerable and underserved residents.Founded in 1999, we've grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women's health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.We're looking for talented, motivated individuals to join our growing team.
Whether you're a medical provider, administrator, or operations professional, there's a career here for you. Join us in making a real difference in the health of our community.Job SummaryEssen Healthcare is currently seeking a full-time eClinicalworks Application Manager. The Clinical Application Manager works in conjunction with the VP Of IT Applications as part of a team to support and maintain the clinical information system and enterprise application.
This role will collaborate with medical, billing, and operational leaders to standardize, streamline, and optimize clinical workflows to meet the strategic goals of the organization.The Application Support Manager serves in the EMR Department and works in our Bronx Administrative office in New York City. The Clinical Application Manager will be responsible for supporting the following areas:Managing Enterprise Clinical Applications and EMRIT Operations & ImplementationInterdepartmental IT frameworks, processes, and proceduresGrowth & ExpansionResponsibilitiesActs as a subject matter expert and advocate for the EMR application supported, requiring depth and breadth in their knowledge of the business, technologies, and integration with other clinical applicationsMonitoring and managing the project resources, scope and timelineProvides technical oversight and direction to eClinicalworks onshore/offshore EMR teamIdentify and access user needs to provide effective solution and support in a proactive manner that meet the business requirementsEffectively communicates to 3rd party vendors on the business requirements and drives the solution to closureProvides technical support to business users and engages vendor as appropriate to effectively address the issues in a timely mannerEnsures clinical workflows are properly developed, tested, and implemented in production to drive business outcomesDevelop and document clinical workflows, configure features and functions in EMR and help support training the business capabilities to end usersEffectively manages and support the systems integration (Lab, Imaging etc.) with EMRParticipates and leads in the review and testing of major releases and upgrades, evaluating new functionality and master file changes for new features including training and supportServes as EMR steward and liaison between clinical users, technical teams and vendors to ensure that technical delivery aligns with strategic directionLeads monthly EMR meetings with clinical and operations teamLead change by influencing and educating business, IT and partnersAssist users in developing best practices and optimization goals and ensure the system is providing the improved and desired level of patient careProvide end user Tier II SupportIdentify areas of improvements for existing systems and new opportunities that will drive value to the business and support the organizational goals in a broader sense.Frequently travels from location to location within the healthcare system to complete gap analysis.Supports end users with at-the-elbow go-live support, post-live refresher, optimization, new hire, and skills-enhancement trainingQualificationsBachelor's degreeMinimum 2-4 years experience managing and support EMRProficient with the full Microsoft Office 365 Suite of applications (e.g., Word, Excel, PowerPoint, Project, Outlook, Teams, SharePoint, Visio, etc.)Able to demonstrate strong communication skills when interacting with all levels of the organization.Working knowledge of relevant operational and clinical workflows.eClinical works experience requiredExtensive knowledge in business functions especially in community health or urgent care or hospital settingsStrong analytical and sense of urgency requiredAbility to establish and maintain positive relationship with business users, technical team, and partnersEqual Opportunity EmployerEssen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.