Applications AnalystBorland Groover is one of Florida's leading gastroenterology providers. Founded in 1947, our mission is to provide exceptional care and improve the lives of our patients. We value ourselves on delivering quality care (quality), doing the right thing (accountability), caring for our patients (compassion), and taking care of our employees (collaboration). If you love the vision of Borland Groover, and find your values aligning with ours, apply to join our team!The Applications Analyst provides front-line and escalated support for financial and administrative applications used in a gastroenterology physician practice.
This role partners closely with providers, nursing, scheduling, billing, and leadership to ensure reliable day-to-day operation of patient management workflows and electronic medical record (EMR) systems. The analyst troubleshoots issues, supports end-users, assists with upgrades and optimization, and participates in a rotating on-call schedule to maintain continuity of patient care operations.Essential Job FunctionsServe as primary support for practice applications, with emphasis on patient management, EMR and financial workflows (e.g., scheduling, referrals, eligibility and insurance verification, billing, payments).Provide responsive end-user support via ticketing, phone, and in-person/remote assistance; triage issues and drive timely resolution.Troubleshoot application and workflow issues by reproducing problems, analyzing logs/work steps when available, and coordinating with vendors or internal IT partners as needed.Support system configuration within defined scope (templates, user preferences, roles/access requests, basic setup and maintenance).Assist with application updates, patches, and testing; document outcomes and coordinate communication/training as needed.Create and maintain user-facing documentation (quick guides, FAQs, tip sheets) and deliver basic training for new hires and process changes.Identify recurring issues and recommend improvements to reduce disruption and improve user experience and operational reliability.Maintain accurate ticket notes, root cause summaries, and knowledge base articles.Support integrations and interfaces at a basic level (e.g., lab results routing issues, patient portal communications, payor portals), escalating appropriately.Participate in after-hours support as needed, including a rotating on-call schedule, to address urgent clinical/operational application issues.CompetenciesCommunication - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally.
Keeps others adequately informed in a timely manner. Selects and uses appropriate communication methods.Critical Thinking and Problem Solving - The ability to handle complex situations in the workplace and calmly develop creative solutions.Compassion - Exhibits empathy or real concern for patients, staff and physicians coupled with a desire to take action to address the patient's needs.Time-Management - The ability to plan your duties ahead of time and leveraging technology to help you do so efficiently.General QualificationsProficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint); comfort with documentation and basic data review in Excel.Familiarity with information technology concepts: servers, storage, network, and workstations and their use.Ability to troubleshoot methodically, prioritize issues appropriately, and manage multiple requests concurrently.Willingness to work outside normal business hours on occasion and participate in a rotating on-call schedule.Experience with NextGen and/or Luma Health (highly preferred).Understanding of HIPAA/privacy best practices and role-based access concepts.Education and Experience2+ years of application support, business analyst or systems support experience, preferably in a healthcare or ambulatory practice environment.Working knowledge of revenue cycle and EMR concepts and terminology (appointments, encounters, clinical documentation, orders, results, billing-related workflows).Experience supporting end-users in a healthcare setting; strong customer service mindset with calm, effective communication under pressure.High school diploma or equivalent required, associate or bachelor's degree preferred.Working ConditionsPrimarily office-based with remote support as needed (depending on practice needs).Occasional travel between practice locations.Participation in a rotating on-call schedule and occasional after-hours work during upgrades, releases, or urgent issues.Physical RequirementsSitting: Prolonged periods of sitting at a desk and working on a computer: essentialModerate lifting (15 lbs.): essentialWalking: Must be able to access and navigate each department at the organization's facilities: marginalPushing/Pulling: marginalStanding: marginalRepetitive motion: essentialReaching: marginalBending: marginalFast pace: essentialMultiple Stimuli: essentialIntense customer interaction: essentialFrequent change: essentialMemory: essentialReasoning: essentialHearing: essentialReading: essentialAnalyzing: essentialLogic: essentialVerbal communication: essentialWritten communication: essentialBenefits (Full-Time Only)Health InsuranceDental InsuranceVision Insurance401K Retirement PlanLife InsuranceShort- and Long-term disabilityProfit SharingSupplemental InsuranceEducation and Tuition Reimbursement fundingInitial Uniform AllowanceEmployee Assistance Program (EAP)Paid Time Off (PTO)Volunteer Time Off (VTO)Paid HolidaysThe above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhausted list of duties, responsibilities, and skills. Borland Groover is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
We thank all applicants for their interest, however only those selected for an interview will be contacted.