To enhance customer satisfaction, the remote Application Support Technician will provide exceptional support through various channels, collaborate with peers to resolve issues, and leverage technical expertise in ERP products. Key responsibilities: Deliver customer-centric support by responding to inquiries and resolving software issues promptly and empathetically Collaborate within a swarm support model to efficiently address customer problems and improve service delivery Utilize in-depth product knowledge to provide expert guidance and stay updated on product functionality and releases Required qualifications: 4+ years of experience in software/application support, preferably with ERP or supply chain-related software Strong analytical and troubleshooting skills, with the ability to resolve complex technical issues Proven experience working in a fast-paced, high-performance team environment Bachelor's Degree in a relevant field or 4 years of direct, relevant work experience in application support or IT-related roles Ability to communicate technical information clearly to both technical and non-technical stakeholders
Application Support Technician in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.