Application Support Tech Lead - Data & Analytics Platforms - VP

Overview

Citi is seeking an Application Support Tech Lead to join the Data & Analytics Platforms Operations team within the Personal Banking and Wealth Management Technology organization. This role centers on full-stack technology compliance, infrastructure oversight, and risk mitigation for an enterprise-class analytics environment. The candidate will coordinate with system administrators and cross-functional stakeholders to drive improvements in platform standards, safety and soundness, and user outcomes.

Responsibilities

• Lead the assessment and ongoing monitoring of infrastructure and software compliance across the Data & Analytics Platforms environments, including end-of-vendor-services and end-of-life obligations, to maintain full-stack technology standards.
• Coordinate system administrators and platform users to execute compliance remediation plans, ensuring timely resolution of identified risks and alignment to corrective action requirements.
• Identify security vulnerabilities and technology risks, assess their business impact, and implement targeted mitigation strategies.
• Act as a subject matter expert for Citi IT and data policy and platform deployment standards, advising teams on compliance obligations and improving user risk outcomes.
• Define system scope and objectives for complex application enhancements by analyzing business processes, system logic, and industry standards.
• Translate analysis findings into clearly documented requirements for development and compliance programs.
• Partner with Product Owners, Business Analysts, and cross-functional technology teams to determine system impacts and align integration requirements across parallel workstreams.
• Mentor and coach junior analysts, share technical expertise, and build the team’s capability to deliver at pace.
• Produce clear technical documentation — including system configurations, process guides, operational standards, and audit response materials — for technical and non-technical audiences.
• Develop and manage project and corrective action plans, driving them to completion against defined milestones and deadlines.

Qualifications

• 6 or more years of experience in application support, technology operations, or related technical discipline with demonstrated ability to manage complex, high-impact workstreams.
• Practical problem-solving and strategic thinking skills with the ability to analyze system logic, identify root causes, and design scalable solutions.
• Proven leadership and interpersonal skills to guide cross-functional teams, influence stakeholders, and build productive working relationships.
• Experience leading or contributing to requirements gathering for multiple large-scale development or compliance programs running concurrently.
• Experience working within server environments (RedHat or SUSE Linux) and with relational databases (Teradata, Oracle, MSSQL).
• Working knowledge of network security principles and firewall design fundamentals and how network controls interact with applications and platforms.
• Familiarity with IT risk frameworks, audit processes, or operational risk governance in a regulated financial services environment.
• Exposure to analytics and visualization platforms (SAS/Viya, SQL, Tableau, Visual Analytics) applied to compliance monitoring or operational reporting.
• Hands-on programming experience in SAS, Linux shell scripting, or Visual Basic within a technology operations or compliance context.
• Foundational knowledge of software development lifecycle (SDLC) tools and methodologies, including version control, change management, and release processes.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Project) for reporting and stakeholder communication.

Education

• Bachelor’s degree or equivalent experience in a relevant field.

Beneficial Skills & Qualifications

• Exposure to analytics and visualization platforms (SAS/Viya, SQL, Tableau, Visual Analytics) for compliance monitoring or operational reporting.
• Hands-on programming experience in SAS, Linux shell scripting, or Visual Basic.
• Familiarity with IT risk frameworks, audit processes, or operational risk governance in a regulated financial services environment.
• Experience developing project plans and corrective action plans and managing them through defined milestones.
• Ability to produce clear technical documentation for both technical and non-technical audiences.
• Foundational knowledge of SDLC tools and methodologies (version control, change management, release processes).

What we offer

At Citi, you will work within a global technology organization focused on delivering for clients. The Data & Analytics Platforms Operations team offers a collaborative, performance-driven environment where your expertise will shape decisions, reduce risk, and contribute to Citi’s Personal Banking and Wealth Management business.

• Hybrid working model (3 days in the office, 2 days remote).
• Strategic visibility and influence with responsibility for compliance and risk decisions affecting a global technology platform.
• Opportunity to build deep subject matter expertise in Citi IT and data policy.
• Access to learning and professional development resources for continued growth in technology operations, risk management, and platform governance.
• Global network across more than 160 countries and jurisdictions.
• Wellbeing support, financial benefits, and location- and seniority-based benefits.

Job location details: Jacksonville, FL and Irving, TX (Hybrid). Posted July 15, 2026. Anticipated posting close date: July 22, 2026.

Equal Opportunity Statement: Citi is an equal opportunity employer. Applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. For accessibility information, see the Citi Accessibility page and EEO policy.