Application Support

Opening for Application SupportPlease submit your application, resume and salary history to  Code:  AS_ Department:  Customer ServicesLocation:  Scottsdale, AZDescription:Purpose of position:The Application Support team member serves as the primary support liaison between the company and customer and is responsible for resolving customer-related software questions associated with Computer Guidance’s construction accounting and project management software.Areas of responsibility include but are not limited to:Analyze situations to distinguish between application and hardware issues and route accordingly.Troubleshoot complex software problems utilizing research and testing to provide solutions.Monitor, track, and document customer support calls using help desk software.Ensure issues are resolved, submitted to development and customer contacted on a regular schedule to relay status.Communicate with management to ensure customer resolution, satisfaction, and team objectives are achieved.Take the initiative to increase application(s) knowledge by actively pursuing training, developmental work assignments, and completing authorized education programs.Education and Experience:Bachelor's Degree in Accounting or equivalent experience.4+ years of analytical support with ERP software; preferably eCMS.Construction industry experience is desirable but not required.Payroll experience is preferredIntermediate level of experience with core MS Office suite (Outlook, Word, Excel)Specialized Knowledge and Skills:Strong analytical skills dealing with complex software applicationsExtensive accounting knowledge and experienceOutstanding communication and customer management skillsAbility to develop and maintain strong business partner relationshipAbility to work independently and multi-task in a fast-paced environmentApply now!
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