CTO Application L1/L2 Support - Senior Operations EngineerApplication Support/Operational support/Systems Operations Engineer/Production Support Engineer Charlotte, NC or Dallas, TX or New York City, NY or Iselin, New Jersey or Minneapolis, MN or Des Moines, IA or San Francisco, CA (Hybrid 3 days onsite in a week) 12+ months Web Cam Interview $60/Hr on w2Qualification:4-5 years' experience in Enterprise Tools like BigPanda, Netcool, Splunk, AppDynamics, Thousand Eyes, Grafana, Autosys, Puppet, Service NowStrong experience and interest in Operational support - Monitoring, Alert resolution, Incident resolution, Root Cause Analysis.L1 role is operational across 300 CTO Tools, focused on alert resolution, incident, escalation.L2 role is operational across 300 CTO Tools focused on RCA, preventive actions, proactive fixes, Technical vendor coordination for Vendor tools.Duties include ensuring all necessary teams are engaged and focused on their tasks. Must be flexible, have foresight to see the need to change priorities, escalate accordingly and able to understand and communicate across diverse technical platforms.Flexible enough to work for extended hours and/or weekends as needed to handle high priority issues, production recoveries and provide support to monthly Integrated/Infrastructure releases.Familiar with ITIL, Incident/Problem/Event Management, Release/Deployment, Operational ReadinessMinimum 3 - 5 years of experience leading incident triage in a large IT operations production support environmentPrior Technical Generalist / Major Incident Management experienceExcellent analytical and problem-solving skillsStrong experience and interest in Operational support – Monitoring, Alert resolution, Incident resolution, Root Cause AnalysisWorking knowledge of Splunk, AppDynamics, Thousand Eyes, Grafana, Autosys, Puppet, Service NowAbility to automate simple tasks using Python, Shell scriptsExperience in.net technologies, Windows, Linux, Oracle, Autosys, Mulesoft, Open shift a plusMust work well under pressureAbility to manage multiple prioritiesCandidate must have excellent written and verbal communications skills.Ability to communicate effectively across all levelsAble to work independently or as a part of the teamProven ability to quickly gain understanding of operational or business processes, including key stakeholders, risks, and existing control mechanisms. Strategic thinker with the ability to quickly assess situations and make critical decisions weighing risk verses rewards under stressful conditionals. Excellent communication skills, able to articulate issues in a technical manner as well as concisely write incident communications for audiences varying in seniority and role (e.g. technical and business) Excellent leadership and discussion facilitation skills.
Experienced using myCTO, Remedy, Splunk, Microsoft (Excel, Project, Visio), ITIL processes. Ability to work effectively in high pressure situations, on an ongoing basis, maintaining attention to detail. Diverse experience in working in complex, global, enterprise scale environments. Prior Technical Generalist / Major Incident Manager experience Ability to work effectively as a member of a team and independently 3+ years' experience working in complex, global, enterprise scale environments 3+ years' experience with application/network, or relevant customer service skills 3+ years' experience with Microsoft Office Suite