Overview
Job Summary We are seeking an Application Support (L2/L3) professional to provide advanced technical support and maintenance for enterprise applications. The role involves troubleshooting complex issues, collaborating with cross-functional teams, and ensuring high availability and performance of critical systems.
Responsibilities
- Provide L2/L3 support for .NET and Java-based applications.
- Troubleshoot and resolve issues in C#, ASP.NET, Java, Spring, Hibernate.
- Collaborate with development, QA, and DevOps teams.
- Monitor application health and performance.
- Perform root cause analysis and implement fixes.
- Maintain technical documentation and support SLAs.
- Knowledge on Operating systems: Windows, Linux, Unix.
- Manage and support servers, networks, and virtualization platforms.
- Troubleshoot hardware, software, and network issues.
- Implement system upgrades, patches, and backups.
- Ensure infrastructure security and compliance.
- Maintain system documentation and performance metrics.
Qualifications
Note: The original document lists a form-like field block (Email ID, Cell phone, First Name, Last Name) which does not contain actual qualification details. No explicit qualifications are provided in the text.
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