Siras Support Coordinator
Full-Time | Non-Exempt | Hybrid | $28-38/hour
We are seeking a customer-focused Application Support Coordinator to support educational partners through platform assistance, troubleshooting, training, and user support. This role serves as a subject matter expert on workflows and management processes while helping clients maximize platform effectiveness, maintain data integrity, and meet compliance requirements.
If you are a detail-oriented and service-driven professional who enjoys helping clients solve problems, learn new systems, and improve operational outcomes, this Application Support Coordinator would be ideal. You can confidently support both technical and non-technical users, communicate complex information clearly, and thrive in a collaborative environment focused on client success.
Key Responsibilities
- Provide responsive support for platform users, resolving technical, access, configuration, and data-related issues.
- Manage and prioritize support requests while delivering exceptional customer service.
- Conduct user onboarding, platform demonstrations, and training sessions for new and existing clients.
- Guide users on platform functionality, workflow best practices, data quality, and compliance-related requirements.
- Review and validate client data, identify issues, and recommend solutions.
- Create and maintain user guides, knowledge-base articles, training materials, and support documentation.
- Participate in software testing, implementation projects, product enhancements, and system integrations.
- Collaborate with internal teams to improve support processes and overall client experience.
Qualifications
- Associate’s or bachelor’s degree in information technology, education, business administration, or a related field preferred.
- 3+ years of experience supporting K-12 educational organizations, school districts, county offices of education, charter schools, or related entities.
- Knowledge of IEPs, special education processes, and applicable compliance requirements.
- Experience working with data validation, data quality reviews, and large datasets.
- Proficiency with Microsoft Office and Google Workspace.
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