Working remotely on a contract basis, the Application Support Analyst will participate in operational readiness, documentation, knowledge transfer, and support planning activities while developing a comprehensive understanding of Salesforce platform operations and support processes. Key responsibilities Participate in operational readiness, documentation, knowledge transfer, and support planning Develop an understanding of Salesforce platform operations, support processes, and business workflows Assist with the creation and maintenance of operational documentation and support readiness artifacts Required qualifications Experience with Salesforce platform operations Knowledge of support processes and business workflows Ability to create and maintain operational documentation Familiarity with support transition planning activities Understanding of operational risks and support considerations