Application Support Analyst

THIS ROLE WILL BE ONSITE 5 DAYS PER WEEK IN MIDTOWN MANHATTAN.

Main responsibilities:

• Provide front-line user support for trading and financial applications, applying best practice incident management processes
• Perform root cause analysis of issues, identify possible resolutions, and communicate with global IT organization to coordinate back-end technical support and initiate change management requests
• Assist in testing problem resolutions as well as major product releases
• Participate in UAT with the relevant IT product teams and business stakeholders
• Manage user access to trading and financial applications, understand roles and permissions, and help conduct access reviews
• Contribute to knowledge base by documenting and communicating issues, resolutions, and enhancements

Profile:

• Energetic and enthusiastic quick learner, able to learn independently to gain the required level of understanding and become ‘subject matter expert’ in specific areas
• Able to ‘dig into’ a problem, drilling down into system functionality, analyzing patterns, coming up with scenarios to prove assumptions
• Thriving in customer-facing, high-pressure environments, able to handle multiple important requests and issues coming concurrently, assess urgency, prioritize, coordinate work, and follow-up until complete resolution
• Good time management and organization skills
• Good interpersonal and communication skills, must be able to listen, understand, translate, and update stakeholders at all levels in the user community and in IT

To be considered for an interview, please make sure your application is full in line with the job specs as found below.

Technical skills, competencies and experience:

• Experience working within a commodities or financial trading environment (1 to 3 years)
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• Ability to write SQL queries (Oracle, Sybase, SQL Plus) for troubleshooting, data analysis, and user assistance
• Understanding of core IT disciplines, specifically incident management, change management, business analysis and project management
• Minimum 5 years of relevant experience

Experience with one or more of the following a plus:

• Trading and Risk Management systems in physical commodities
• Exchange Trading Execution systems
• Reporting Tools: Business Objects, PowerBI, Tableau
• Python
• RPA and low code/no code tools