Application Support Analyst IIILocation: Atlanta, GA Client: Southern CompanyPosition OverviewWe are seeking an experienced Application Support Analyst III to support business-critical enterprise applications within a fast-paced utility and power environment.This role is responsible for troubleshooting complex production issues, supporting integrated applications, analyzing system behavior, and partnering with engineering, security, and business teams to ensure operational stability and continuous improvement.The ideal candidate will possess strong analytical and technical troubleshooting skills, experience supporting enterprise applications in production environments, and the ability to independently resolve complex technical issues with minimal documentation.Key ResponsibilitiesApplication Support & TroubleshootingProvide advanced support for enterprise and business-critical applications.Troubleshoot integrated applications and production issues across multiple systems and platforms.Perform log analysis, debugging, and root cause analysis to resolve incidents efficiently.Analyze system behavior across interconnected components and environments.Support issue resolution through SQL queries, data analysis, and system validation.Technical Analysis & Integration SupportInvestigate API and system integration issues.Assist with automation and scripting activities using tools such as:PowerShellPythonDiagnose technical issues in environments with limited documentation or ambiguous requirements.Collaborate with engineering teams on application performance and stability improvements.Identity & Access Management (IAM)Support access management and security-related application controls.Work with IAM concepts including:Authentication & AuthorizationRole-Based Access Control (RBAC)Provisioning workflowsAudit and compliance controlsAssist with user access reviews and security compliance initiatives.Incident & Process ManagementWork within ITSM processes including:Incident ManagementProblem ManagementChange ManagementUtilize platforms such as:ServiceNowJiraOther ticketing and workflow management systemsProvide timely incident updates and escalation support.Communication & Cross-Functional CollaborationCommunicate technical issues clearly to both technical and non-technical stakeholders.Provide structured and actionable status updates.Partner closely with:Engineering TeamsSecurity TeamsBusiness StakeholdersInfrastructure & Support TeamsRequired QualificationsExperience3+ years of experience in:Application SupportTechnical Analyst rolesSystems Support rolesExperience supporting business-critical applications in production environments.Proven experience troubleshooting integrated enterprise applications.Technical SkillsStrong experience with:Log analysis and debuggingSQL for troubleshooting and data analysisMulti-system application troubleshootingFamiliarity with:APIs and integration troubleshootingPowerShell or Python scripting (preferred)IAM & SecurityWorking knowledge of:Identity & Access Management (IAM)Authentication / AuthorizationRBAC conceptsCompliance and audit controlsProblem SolvingAbility to:Break down complex technical issues into root causesWork independently with minimal documentationManage multiple priorities in fast-paced environmentsReduce dependency on engineering teams through effective troubleshootingCommunicationStrong written and verbal communication skills.Ability to explain technical concepts to non-technical users and stakeholders.Strong collaboration and coordination abilities across technical and business teams.Preferred QualificationsExperience supporting enterprise applications within:UtilitiesEnergyPower GenerationInfrastructure environmentsFamiliarity with enterprise integrations and cloud-based application support.Exposure to cybersecurity and access governance practices.