Application Specialist

Department: Operations & Sales

Location: Hybrid / Field-Based

Reports To: Manager, Business Operations

Company Overview

Radon Medical Imaging is a world-class distributor of industry-leading radiology equipment and a trusted independent service provider specializing in multi-vendor asset management and high-end refurbishment. As a Private Equity-backed company on an aggressive growth trajectory, we offer exciting opportunities for innovation, scalability, and career advancement. We pride ourselves on delivering exceptional service and operational excellence to our healthcare partners.

Job Summary

We are seeking a proactive, patient-focused, and tech-savvy Applications Specialist to join our team in Willoughby, Ohio. In this pivotal role, you will bridge the gap between medical technology and daily clinical workflows. You will serve as a clinical expert responsible for product demonstrations, hands-on customer training, and go-live support for our radiology equipment and software solutions. Working closely with our field service engineers and sales reps, you will ensure our healthcare partners achieve optimal clinical outcomes, high user proficiency, and maximal value from their investments.

Key Responsibilities

Clinical Training & Onboarding

• Customer Education: Develop and deliver customized on-site and remote training programs tailored to radiologic technologists, radiologists, and clinical staff.
• Go-Live & Adoption Support: Conduct follow-up visits and assessments to monitor user proficiency, reinforce best practices, and deliver refresher training as needed.
• Resource Development: Maintain clear, accessible clinical training materials, quick-reference guides, and workflow documentation.

Sales Support & Product Demos

• Pre-Sales Demonstrations: Partner with the sales team to deliver engaging product demonstrations and clinical presentations for prospective clients.
• Clinical Expertise: Act as the subject matter expert during the sales cycle, answering technical and workflow questions to help close opportunities.

Implementation & Technical Collaboration

• System Setup & Configuration: Assist field engineering and service teams with the clinical setup, configuration, and integration of medical imaging devices and software solutions.
• Customer Feedback Loop: Serve as the main clinical liaison between healthcare end-users and internal service or operations teams to resolve technical issues and convey feature requests.

Industry Knowledge & Continuous Improvement

• Market Awareness: Stay up to date with emerging radiology practices, industry standards, regulatory guidelines, and technological advancements to provide cutting-edge support.

Qualifications & Requirements

• Education: Bachelor’s degree in Radiology, Nursing, Biomedical Engineering, or a related healthcare discipline. Advanced clinical certifications (e.g., ARRT) are strongly preferred.
• Experience: Minimum 3+ years of clinical experience in a hospital, imaging center, or healthcare setting. Prior experience in customer training, clinical application support, or medical device sales/education is highly desirable.
• Travel & Driver Requirements: Must possess a valid driver’s license and be willing to travel as required to client sites.
• Skills & Attributes:
• Outstanding communication, presentation, and interpersonal skills.
• Strong problem-solving abilities and sharp attention to detail in high-stakes clinical settings.
• High organization skills with a collaborative approach to teamwork.

Schedule & Location

• Schedule: Full-Time, Day Shift (Monday–Friday) with flexibility for travel.
• Workplace: Hybrid (Willoughby, OH base / Local & Regional Travel to Client Facilities).

Why Work With Us?

• Growing company
• 401k with company match
• Medical benefit package
• Company covered dental
• 100% company paid Long Term Disability
• $250,000 Life Insurance policy
• 10 holidays
• PTO and sick days
• Paid Training
• Company provided vehicle
• Travel Reimbursement