Application Engineer

• Conduct field service at customer facilities, ensuring the proper functioning and maintenance of CNC tool & cutter grinding machines.
• Specifically working on Straustak machines with an understanding of Numroto software
• Provide comprehensive support to customers onsite, by phone, and via email, addressing inquiries and troubleshooting issues promptly and effectively.
• Expect up to 50% travel within the USA, Canada, and Mexico to support customer needs.

Ideal Candidates

• Technical field service experience with CNC grinding machinery, encompassing mechanical, electrical, hydraulic, and pneumatic repairs.
• Proficiency in troubleshooting machine problems both on-site and remotely, including answering customer inquiries regarding maintenance, mechanical/electrical drawings, and part identification.
• Experience with the installation of CNC grinding machines at customer facilities.
• "Hands‑on" individual with a strong mechanical aptitude.
• Ability to interpret and comprehend electrical, mechanical, and other technical drawings.
• Basic knowledge of electrical and fluid power circuits is preferred.

Must Have

Straustak machine experience (could be an operator) and Numroto software experience. Working/troubleshooting grinding machines

Nice to Have

Experience traveling to customer sites and great customer service skills