Application Development Senior AdvisorCigna-Evernorth Services Inc. seeks an Application Development Senior Advisor for the St. Louis, MO location to develop and support conversational Call flow to meet the overall goal of the business and program.
Responsibilities include working as part of a large transformational program team that will enable many lines of business in the enterprise, enabling meaningful and personalized customer experience in the assisted service channels (voice, text, chat) and leading the organization in adopting increasingly advanced capabilities.
The role involves building, developing, and supporting Conversational IVRs (Integrated Voice Response) and performing unit and component tests aligned to business needs and in accordance with technology architecture standards. Additionally, the position requires building, configuring, and implementing CAI applications, designing user experience for multimedia applications, and collaborating and interacting directly with design, business, and technology partners. Technical planning, integration, systems analysis, design, development, unit and component systems testing and support-maintenance are also part of the job. The candidate must create and maintain quality code, ensure defect free programming consistent with standards, provide code maintenance and support during testing cycles and post-production deployment, and participate in reviewing peer coding.
The role may also involve working remotely.Qualifications include a Bachelor's degree in Computers or Engineering and 5 years of experience. Must have experience with Conversational AI development, IVR application development, Genesys including Genesys GVP and Genesys Desktop, Java Development including VXML and client backend integration, Jira or similar tools, Confluence or similar tools, working within a large-scale financial enterprise environment, voice and digital domain testing tools such as Hammer and Cyara, Spring/Springboot; JavaScript; Hibernate; RestAPI; Microservices; MongoDB; Kafka; Rabbit MQ; Redis; Postgre SQL; Oracle SQL; HTML; ReactJS; AWS; Kubernetes; Jenkins; React; Testing technologies including Junit, EasyMock, and Mockito; Monitoring instrumentation using Graphite, Splunk, and Grafana; KORE Platform; and Nuance.