Application Development Senior AdvisorCigna-Evernorth Services Inc. seeks an Application Development Senior Advisor for the St. Louis, MO location to develop and support conversational Call flow to meet the overall goal of the business and program.
Responsibilities include working as part of a large transformational program team that will enable many lines of business in the enterprise, enabling meaningful and personalized customer experience in the assisted service channels (voice, text, chat) and leading the organization in adopting increasingly advanced capabilities.
The role involves building, developing, and supporting Conversational IVRs (Integrated Voice Response) and performing unit and component tests aligned to business needs and in accordance with technology architecture standards. Additionally, the position requires building, configuring, and implementing CAI applications, designing user experience for multimedia applications, and collaborating and interacting directly with design, business, and technology partners. Technical planning, integration, systems analysis, design, development, unit and component systems testing and support-maintenance are also part of the role. The candidate must create and maintain quality code, ensure defect free programming consistent with standards, provide code maintenance and support during testing cycles and post-production deployment, and participate in reviewing peer coding. The position may also work remotely.Qualifications include a Bachelor's degree in Computers or Engineering and 5 years of experience. Must have experience with Conversational AI development, IVR application development, Genesys including Genesys GVP and Genesys Desktop, Java Development including VXML and client backend integration, Jira or similar tools, Confluence or similar tools, working within a large-scale financial enterprise environment, voice and digital domain testing tools such as Hammer and Cyara, Spring/Springboot, JavaScript, Hibernate, RestAPI, Microservices, MongoDB, Kafka, Rabbit MQ, Redis, Postgre SQL, Oracle SQL, HTML, ReactJS, AWS, Kubernetes, Jenkins, React, testing technologies including Junit, EasyMock, and Mockito, monitoring instrumentation using Graphite, Splunk, and Grafana, KORE Platform, and Nuance.If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.About The Cigna GroupDoing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.If you need a reasonable accommodation to complete the online application process, please email for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.