Application Developer(IT Service Management)Project Name: IT Support and ProcessLocation: AUSTIN, TX - HybridDuration: 8 monthsJob description:Solid understanding of IT Service Management, ITIL Framework, Shell's IT Processes such as Incident/Problem/Change etc.Experience with organization and IT tools projects in Shell and familiarity with ITSO governance, processes and practitioners.Supportability & Transition deliverables (TSA, OCET, ATD, ATO etc.)•Shell IT Project Delivery FrameworkStrong Understanding of ET SOM and Business SOM organization and a network.Ability to navigate ambiguous discussions