Application Change Reporting Analyst/Coaching Application Lead (Global)Visa status: U.S. Citizens and those authorized to work in the U.S. are encouraged to apply.
Tax Terms: W2, 1099 Corp-Corp or 3rd Parties: YesJob Title: Application Change Reporting Analyst/Coaching Application Lead (Global) Term: 12 months Lawrenceville – NJ location Type: CTH/CWRPurpose/Objective of the jobWork closely with Operational Cluster Leads, Market Partners and Capability Team to define system change Reporting needs and requirementsSupport the continuous improvement model by analysing business need, change delivery, support creation and monitoring of targetsDraft and Delivery Dashboards on Operational Changes and create a continued execution and delivery planRun Operational change reporting workshops with Stakeholder groups (Capability Leads, Global and Regional Operational IT)Deliver a monthly Executive level PowerPoint report on trends, target attainment and suggested action pointsGlobal operational business contact for the Coaching ApplicationPrepared and Lead the Bi Monthly OCB (Operational Change Board) for aCoachManage and support UAT changes to the aCoach (Coaching) ToolMonitor and drive to resolution outstanding changes and issues with Reporting and CoachingWork directly with the IT Operational Teams related to aCoach and CRMAs required and agreed, support the Market Partners and Capability Team in specific initiativesRequired Skills and ExperienceMicrosoft Excel, Access and PowerPoint, Tableau (or similar)Proficiency and familiarity with Veeva, Salesforce, Veeva Align, Veeva Vault, etc.Business driven analysis / project management experienceAbility to interact with and present to senior managementExperience of analysing complex business needs/challenges and delivering them as clear requirementsDirect operational experience creating data visualisations via application such as TableauExperience of data extraction using Saleforce.com reportingExperience operating successfully in a complex organization environmentDesirable experience of Pharmaceutical in-country operational/salesforce rolesDesirable experience of global and market relevant CRM (Customer Relationship Management) delivery/deploymentCompetencies – knowledge, skills, abilities, otherDeep understanding of organizational needs and developing appropriate Customer Relationship Management (CRM) capabilitiesKnowledge of the pharmaceutical industry and healthcare within responsible marketsAbility to draw inferences from disparate information; identify key findings; and link to implications and provide recommendationsProject management skills with demonstrated ability meet project timelinesAbility to frame findings in a digestible and business friendly format that identifies key business implicationsStrong interpersonal skills with the ability to work with diverse teams across organizational lines and structuresAbility to learn new tools quicklyKnowledge of medical or healthcare marketplace dynamics within responsible marketsCreative business problem solving skills to design processes and deliver timely results for ad-hoc requests