Overview
Location: Remote
Job Summary: Monitor Appian production environment for abnormal activities like volume or errors; monitor support channels on Slack; respond to business queries on Slack; provide reporting on data needs by business; assess Appian health using the Appian Support portal; diagnose and troubleshoot issues; monitor platform logs and system metrics; resolve application issues and provide root cause analysis; participate in PagerDuty for prompt responses; collaborate with Appian support, developers, and business stakeholders; create and follow SOPs on recurring support-related issues.
Responsibilities
- Monitor Appian production environment for abnormal activities like volume or errors
- Monitor support channels on Slack
- Respond to business queries on Slack
- Provide reporting on data needs by business
- Review Appian health using the Appian Support portal
- Diagnose and troubleshoot issues
- Monitor platform logs and system metrics
- Resolve application issues and provide a root cause analysis
- Get added to the PagerDuty channel to receive prompt responses
- Work with Appian support when required on product issues
- Create and follow SOPs on recurring support-related issues
- Work closely with Appian developers and business stakeholders
Qualifications / Seniority and Employment Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Information Technology
- Industries: IT Services and IT Consulting and Hospitals and Health Care
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#J-18808-LjbffrAppian Production Support in Location not specified at Unknown Company
This position is listed as full time and able to be worked remotely.