Digital Product Performance Monitoring SpecialistTo provide worldwide monitoring of overall performance (including reliability, durability, maintainability and serviceability) of assigned current and future digital products.Identify, investigate and obtain resolution commitments for all significant field issues to maintain and improve assigned digital product performance.Issue identification; reports in all forms from customers, dealers, industry reps and subsidiariesIssue investigation; statistical analyses, physical testing and analysis of application failures, returned parts, development of quick field fixes, suggested design or manufacturing improvements, etc.Resolution of commitments; formally document issues and provide follow-up on the resolution process with industry and development teams.Conduct Serviceability Audits on NPI for digital products and applications. Provide input for setting targets for digital product and application reliability, durability and serviceability to be stated in the functional specifications.Initiate service publications to announce significant digital product and application improvements and temporary field fix information to key dealer personnel, through appropriate communication channels.Issue Parts Stock Authorization letters to meet abnormal demands due to new field issues with digital products.Stay current with all digital products and applications, also develop and maintain a digital products and application knowledge base and training materials.Provide digital product and application support to Distribution Services Divisions (DSDs), dealers, Corporate Account Managers, subsidiary service groups, warranty technicians, sales development, product support development, test & evaluation, research, service training, etc.Participate in Safety Audits and provide technical assistance for defense in digital product and application liability lawsuits.Conduct dealer and customer visits to personally provide expert technical assistance on urgent field issues for digital products and applications.Employee is also responsible for performing other job duties as assigned by the client’s management from time to time.Technical Skills Required:Expertise in administration tasks for Windows/Linux operating systemsExpertise with relational databases support, querying and database reportingExperience with AWS services: EC2, S3, VPC, Route 53, RDS, CloudFormation, EC2, DynamoDB (NoSQL), Lambda, logging/CloudWatch, IAM, Certificate Manager, ELB, EBS, ECS, CloudFront/WAF, SQS, SNS, SES.Working experience with programming languages: Python, Powershell, SQL, JSON, DOS and KQLWorking knowledge on deploying autoscaling featuresExpertise with high availability architectureKnowledge of the client’s policies and procedures, and a general understanding of the client’s organization.Education Requirements:Requires a college or university degree, technical certification or equivalent experience.At least 2-4 years of experience in infrastructure system administration or support workTravel: NoneRequired Skills: Windows, Python, Linux, SQL Additional Skills: Systems Engineer, Software Developer, Database Developer