Key Responsibilities
- Manage day-to-day production support and operations of AMI applications and integrated systems.
- Perform incident triage, troubleshooting, log analysis, root cause analysis, and issue resolution.
- Monitor application performance, data flows, and system health to ensure availability and reliability.
- Develop automation, alerts, and monitoring solutions to enable proactive and predictive support.
- Coordinate production releases, upgrades, enhancements, and change management activities.
- Collaborate with development teams, business stakeholders, and technology partners to resolve complex technical issues.
- Identify recurring issues and drive preventive actions and continuous operational improvements.
- Provide technical guidance to team members and contribute to process optimization and knowledge sharing.
Required Skills & Experience
- Strong experience in AMI applications, particularly MDMS and HES.
- Experience in application production support, incident management, and root cause analysis.
- Understanding of AMI architecture, system integrations, and end-to-end data flows.
- Experience with application monitoring, log analysis, troubleshooting, and performance management.
- Knowledge of IT infrastructure, cloud technologies, automation, scripting, and DevOps practices.
- Understanding of Agile methodologies, release management, and IT service management.
- Strong analytical, problem-solving, communication, and stakeholder management skills.
- Ability to independently manage production issues and drive resolution across cross-functional teams.
AMI Systems Specialist in Remote at Unknown Company
This position is listed as full time and onsite.