Quorum Software is seeking a Senior Director, Americas Support Lead in Houston, TX, a hybrid role overseeing regional customer support with global alignment. The leader will guide cross-functional teams, implement AI-driven workforce changes, and drive performance in service levels and customer satisfaction.
The position emphasizes data-driven decision making, strategic collaboration with Engineering, Product, and executive leadership, and a commitment to delivering high-quality support at scale.
#J-18808-LjbffrAmericas Support Director: AI-Driven Ops & CX in town of texas at Unknown Company
This position is listed as full time and hybrid.