Americas Client Retention Director: Strategy & Growth

Dow Jones is seeking a Client Retention Director in NYC to lead the CES team and shape a robust retention strategy across the Americas for Risk product lines. You will drive churn reduction, customer satisfaction, and growth by coordinating with product, operations, sales, and marketing.

The role requires deep expertise in subscription lifecycles, portfolio planning, and leadership, with a track record of delivering measurable retention improvements in large, matrixed organizations.