Application Analyst I – Ambulatory ApplicationsWe are seeking an Application Analyst I – Ambulatory Applications to join our Digital Technology Services (DTS) team. In this role, you will support, configure, and optimize the applications that power physician practices, outpatient clinics, and ambulatory care settings across Deaconess Health System.You'll work closely with providers, clinic staff, operational leaders, and fellow technology professionals to ensure clinical applications are functioning effectively and supporting efficient, patient-centered care. This role is ideal for someone who enjoys troubleshooting, workflow analysis, system optimization, and building strong partnerships with healthcare teams.As a trusted resource for ambulatory applications, you'll have the opportunity to contribute to system enhancements, enterprise initiatives, and ongoing improvements that help clinicians provide exceptional care.What You'll DoSupport, maintain, and optimize ambulatory and outpatient clinical applicationsTroubleshoot and resolve escalated application issues to minimize workflow disruptionsPartner with providers, clinic staff, and operational leaders to understand business needs and identify technology solutionsConduct workflow analysis and discovery sessions to improve system efficiency and user experienceConfigure and maintain application build, templates, screens, reports, queries, and automation toolsSupport system upgrades, testing, maintenance activities, and performance optimization effortsCollaborate with DTS teams to support interfaces, integrations, and data exchange processesCreate and maintain technical documentation, workflow guides, and support materialsFollow established change management, build, testing, and production support processesProvide end-user support, education, and training as neededServe as a subject matter expert for assigned ambulatory applications and workflowsIdentify opportunities for process improvement and recommend solutions that enhance patient care and operational efficiencyWhat We're Looking ForBachelor's degree in CIS, Computer Science, Information Technology, or a related field, or equivalent combination of education and experienceThree or more years of healthcare or enterprise application support experienceExperience supporting clinical applications, preferably in ambulatory or outpatient environmentsUnderstanding of outpatient workflows, including scheduling, documentation, orders, referrals, and billing processesExperience with SQL queries, reporting tools, and data analysisFamiliarity with system integrations, interfaces, testing, and application upgradesStrong analytical and problem-solving skillsExcellent communication and customer service abilitiesAbility to prioritize multiple projects and support requests in a fast-paced healthcare environmentStrong attention to detail and commitment to continuous improvementWhat We OfferAn opportunity to directly support the technology that enables outpatient care across the health systemMeaningful work that combines healthcare, technology, and workflow improvementExposure to ambulatory operations, clinical workflows, and enterprise healthcare applicationsOpportunities to lead optimization efforts and contribute to strategic technology initiativesProfessional growth through hands-on application support, project participation, and technical developmentCollaboration with providers, operational leaders, and healthcare technology professionalsA supportive team environment focused on innovation, learning, and continuous improvementCareer advancement opportunities within Digital Technology Services and healthcare ITA stable healthcare organization committed to improving patient care through technology and teamworkRemote work eligibility based on organizational guidelines and position requirementsEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.
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