Length of engagement: Aug 24, 2026 - Jan 25, 2027
Remote role
Description
Required Skills & Experience
- Hands-on experience implementing and configuring Amazon Connect
- Experience with Contact Flow design and development
- Configuration of Queues, Routing Profiles, and IVR capabilities
- Development and integration using AWS Lambda
- Strong knowledge of Contact Center operations and best practices
- Experience with API-based integrations and backend systems
- Ability to troubleshoot and support Amazon Connect solutions in production environments