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Amazon Connect Solution Architect

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washington, dc • Posted 4 days ago
Hybrid Full Time Software Architecture & Engineering

Position: Amazon Connect Solution Architect (Professional Services)

Location: Washington,DC(Hybrid)

Duration: Long Term

Job Description

Experience

  • 8-12+ years
  • 4+ years with Amazon Connect

Responsibilities

  • Design enterprise Amazon Connect solutions
  • Architect IVR, routing, queues, call flows
  • Integrate Amazon Connect with Lambda, Lex, Salesforce, ServiceNow, CRMs and APIs
  • Design omnichannel solutions (Voice, Chat, Email, SMS)
  • Create HLDs and LLDs
  • Lead migrations from Genesys, Cisco, Avaya or NICE

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