Amazon Connect Developer

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Amazon Connect Developer

Baltimore, Maryland

Position Overview

We are seeking a Senior Amazon Connect Developer with strong experience designing, developing, integrating, and supporting enterprise contact-center solutions using Amazon Connect and AWS cloud services. The successful candidate will have hands-on experience with Amazon Connect, IVR, ACD, call routing, skill-based routing, messaging, conversational technologies, AWS Lambda, Amazon Lex, Kinesis, DynamoDB, EventBridge, and other AWS services. This role is expected to be onsite 5 days a week.

Interview:In-person interview required

Key Responsibilities

• Design, develop, configure, and support Amazon Connect contact-center solutions.
• Develop and maintain call flows, contact flows, IVR solutions, routing strategies, and customer interaction workflows.
• Design and implement Automatic Call Distribution (ACD) functionality.
• Implement skill-based routing and advanced call-routing strategies.
• Develop and support live-chat and messaging capabilities.
• Translate business and technical requirements into Amazon Connect solutions.
• Conduct requirements-gathering sessions with business and technical stakeholders.
• Review, analyze, and document contact-center requirements and workflows.
• Develop process-flow diagrams and technical documentation for contact-center solutions.
• Integrate Amazon Connect with other AWS services and enterprise applications.
• Develop serverless components using AWS Lambda with Node.js, Python, and/or Java.
• Develop conversational solutions using Amazon Lex and related natural-language processing capabilities.
• Implement data streaming and analytics solutions using Amazon Kinesis Streams.
• Work with AWS Glue for data processing and integration.
• Configure and support AWS VPC-based solutions.
• Develop event-driven integrations using Amazon SNS and Amazon EventBridge.
• Work with AWS AppSync for application and API integrations.
• Support data delivery and streaming using Amazon Kinesis Data Firehose.
• Work with DynamoDB and DynamoDB Streams for application data and event processing.
• Utilize AWS services such as Service Catalog and Kinesis Data Analytics as required.

Required Qualifications

• Bachelor's degree in Computer Science, Mathematics, Engineering, or a related field.
• 7+ years of experience working with large-scale enterprise frameworks and application environments.
• 7+ years of experience with AWS Cloud technologies.
• 3+ years of hands-on experience with Amazon Connect.
• 3+ years of development experience using Node.js, Python, and/or Java.
• 3+ years of experience with call-routing and messaging technologies.
• Hands-on experience with IVR and ACD solutions.
• Experience with skill-based routing.
• Experience developing or supporting live-chat solutions.
• Experience with AWS Lambda.
• Experience with Amazon Lex and conversational bot/NLP technologies.
• Experience with Amazon Kinesis Streams.
• Experience with AWS Glue.
• Experience with AWS VPC.
• Experience with Amazon SNS and EventBridge.
• Experience with Amazon AppSync.
• Experience with Amazon Kinesis Data Firehose.
• Experience with DynamoDB and DynamoDB Streams.
• Strong requirements-gathering, documentation, and process-flow development skills.
• Strong written and verbal communication skills.
• Ability to work effectively with technical teams and business stakeholders.

Preferred Qualifications

• Experience supporting large-scale enterprise or government environments.
• Experience supporting enterprise contact-center transformation initiatives.
• Experience with change management and business process transformation.
• Experience with testing and validation of contact-center solutions.
• Experience designing highly available and scalable AWS solutions.
• Experience working in fast-paced enterprise environments.
• Experience with additional AWS serverless, integration, analytics, and messaging services.

Why Join

• Be part of a mission-driven, women-owned consulting firm with a reputation for excellence.
• Work on high-impact projects across federal and commercial clients.
• Collaborate in an inclusive, growth-oriented culture where innovation is valued.
• Access career development programs, mentorship, and learning opportunities.
• Enjoy a comprehensive benefits package, flexible work options, and a focus on work-life balance.

EOE