Alliance Director

Alliance Directors are responsible for oversight of all aspects of service lines provided to a multi-site client of CBRE. This role is critical in building and maintaining the client relationship, serving as the primary liaison between CBRE and the client across a diverse real estate portfolio. The Alliance Director participates in expanding and managing the growth of the account while acting as a trusted advisor, providing creative and innovative strategies to complex account objectives. The Alliance Director will be a strategic, commercially minded, and operationally disciplined professional who takes pride in seeing operations run consistently, efficiently, and in compliance with applicable business and regulatory requirements.

Job Description

This role requires regular on-site engagement with the client and periodic travel throughout the portfolio to support various facility types and locations.

• Acts as the single point of contact for overall account operations, ensuring contract compliance across all service lines, geographies, and facility types. Responsible for meeting key performance indicators and service delivery standards.
• Responsible for overall account performance and operational excellence.
• Brings forward innovation and improvement initiatives to increase operational efficiency, workflow automation, employee engagement, and client satisfaction.
• Builds strong relationships with senior business leaders through timely, relevant, and decision-quality communication.
• Aligns cross-functional CBRE teams to meet client needs, including technology, legal, procurement, finance, and operational subject matter experts.
• Oversees applicable service lines based on contract structure, including facilities maintenance, workplace services, vendor management, compliance programs, and project-related activities.
• Provides day-to-day leadership to account-based resources and drives operational consistency across the portfolio.
• Leads and develops a dedicated account team while fostering collaboration across functional disciplines.
• Coordinates performance reviews with the client based on agreed KPIs and SLAs. Optimizes current procedures while developing effective operating procedures for the account.
• Supports budget planning, forecasting, and operational goal setting.
• Presents recommendations and reporting to the client, ensuring accuracy and alignment with agreed expectations.
• Leads transition and mobilization activities to ensure seamless service delivery and operational continuity.
• Ensures ongoing compliance with applicable regulatory, safety, environmental, and contractual requirements.
• Supports business growth through renewal, retention, and expansion opportunities.
• Responsible for identifying training needs, tracking performance, developing talent, and motivating direct reports.
• Oversees service delivery through a combination of internal resources and external suppliers.
• Establishes management and control procedures to ensure assignments comply with quality, contractual, budgetary, and scheduling requirements.

Qualifications

Knowledge & Experience

• Bachelor's degree (BA/BS) from a four-year college or university and a minimum of ten years of related experience with emphasis on Facilities Management, Engineering Operations, Transaction Management, Project Management, Consulting, or related disciplines.
• Advanced degree preferred.
• Multi-site facilities management experience strongly preferred.
• Experience within regulated environments is preferred.
• Experience managing service delivery transitions and operational transformations is a plus.
• Industry certifications such as CFM, FMA, or equivalent are preferred.
• Strong interpersonal and executive communication skills with the ability to engage stakeholders at all organizational levels.
• Extensive experience directing and evaluating matrixed, cross-functional teams.
• Ability to travel domestically as required.
• Strong understanding of financial concepts and account management practices.
• Demonstrated experience in resource allocation, change management, and operational leadership.
• Strong people leadership skills, including performance management, coaching, and employee development.
• Excellent technical, interpersonal, analytical, written, verbal, and presentation skills.
• Proven ability to assess, hire, develop, and retain talent.
• Familiarity with facility management technology platforms, reporting systems, and performance management tools.

Budgeting & Forecasting

The Alliance Director will coordinate and consolidate budget forecasts for all contracted services in conjunction with service line representatives.

Responsibilities include:

• Supporting account performance objectives.
• Coordinating budget forecasts associated with contracted services.
• Supporting operating budget development and maintenance.
• Estimating costs associated with requested services that fall outside contract scope.
• Monitoring savings initiatives and operational efficiency opportunities.

Reporting

The Alliance Director will coordinate, integrate, and manage reporting across all contracted service lines. Reports will be delivered on time, in a consistent format, and aligned with client expectations. The Alliance Director will coordinate and present periodic business reviews with client stakeholders and service line representatives, ensuring effective communication of operational performance, strategic initiatives, and client satisfaction outcomes.