Alicat Admin Specialist

Administrative SpecialistHelp grow a safer, cleaner, healthier future for everyone, every day.Location: Tucson, Arizona (On-site)Employment Type: Full-time, Non-exemptSchedule: Monday-Friday, 8am-5pmPay Range: $18-$21/hourReports To: Admin ManagerJoin Alicat Scientific's Administrative Team, a collaborative group of professionals who work together to support customers and advance science around the world. Alicat devices play critical roles in nearly every industry, enabling breakthroughs in fields ranging from space technology to renewable energy. As part of this mission, our Admin Specialists ensure every order is entered with precision so that each device is manufactured, shipped, and billed exactly to the customer's needs.We're seeking someone with a curious mind and exceptional attention to detail, who enjoys solving problems, supporting teammates, and contributing to a high-quality customer service.Core ResponsibilitiesSales Order Entry & ProcessingEnter customer sales orders into the system with a low error rate and strong attention to detail.Process incoming online orders, ensuring accurate order information and timely processing.

Process verbal orders via incoming phone calls.Review orders for completeness, accuracy, and compliance with internal policies.Communicate with internal teams or customers if order information is missing or unclear.Service Order Entry & ProcessingCreate and process service orders, ensuring all required documentation and customer information is correctly captured.Provide customers with status updates on service orders upon request.BillingSend proforma invoices to customers who are required to prepay before order processing or shipment.Ensure billing accuracy and resolve discrepancies with customers or internal teams.Follow up with internal teams or customers as needed to confirm payment status and next steps.Customer SupportRespond to customer inquiries regarding sales order and service order status and shipping details.Provide clear, professional communication through email, phone, and internal systems.Assist customers with order-related issues and escalate complex cases to the Admin Manager when needed.Collaboration & TeamworkWork closely with other Admin Specialists to manage daily workload and maintain team service levels.Coordinate with Sales, Production, Service, Shipping and Finance teams to ensure smooth order handling.Participate in team meetings and contribute to process improvement discussions.Provide guidance and support to international offices on:Order entry processesShipping documentationBilling requirementsSystem or process questionsRequired Skills & CompetenciesAbility to interpret order documentation and billing requirements.Familiarity with shipping processes and logistics coordination is a plus.Able to identify inconsistencies in orders and resolve issues proactively.Strong organizational skills with the ability to manage multiple tasks simultaneously.Detail oriented and reliable.Able to work in a fast-paced environment with frequent changes in orders or tasks throughout the day.Experience with order management systems is a plus.QualificationsHigh school diploma or equivalent required.1-3 years of experience in order processing, customer service, or administrative support.Experience with ERP systems or similar platforms and external platforms is a plus.Proficiency in standard office computer software and systems.Work EnvironmentThis is an on-site, desk-based role involving regular computer use and phone-based customer interaction throughout the day.Benefits:Health, dental, and vision insuranceLife and Disability Insurance Plans401k with up to 5% match and vesting scheduleTuition reimbursementEarned PTOPaid holidaysParental LeaveNot the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!