Alabama Licensed Healthcare Support Specialist

To support patient needs, the part-time hourly Alabama Licensed Healthcare Support Specialist will manage inbound and outbound calls, assist with benefit verification, and troubleshoot issues related to healthcare services in a remote environment. Key responsibilities Assist patients with benefit verification and determine out-of-pocket costs and eligibility for free benefit coverage Navigate patients through the website and troubleshoot issues to facilitate access to requested therapies Provide support for multiple client products or programs while maintaining comprehensive knowledge of services offered Required qualifications Minimum of two years of recent high-level medical insurance experience Extensive prior experience in the U.S. healthcare and reimbursement industry Proven problem-solving skills with the ability to learn necessary processes and procedures Experience assisting Medicare patients and navigating healthcare websites Demonstrated patience and empathy in customer interactions