Supporting inbound healthcare-related inquiries, the full-time Project-Based Customer Service Representative will provide accurate information and assist callers with coverage, plan details, and account updates in a remote environment. Key responsibilities Actively listen to callers to understand their concerns and create a positive customer experience Provide accurate information regarding healthcare plan services and assist with account-related updates Document all interactions thoroughly and de-escalate concerns with empathy and professionalism Required qualifications High school diploma or equivalent; must be 18 years of age or older Minimum of 6 months of previous experience in healthcare call center or related customer service roles Bilingual fluency in Spanish and English is a plus Strong computer proficiency and ability to navigate multiple applications efficiently Willingness to work flexible shifts, including evenings, weekends, and holidays
Alabama Licensed Customer Service Representative in workfromhome at Unknown Company
- Typical pay
- $37,220–$58,100
For context, most customer service representatives earn between $37,220–$58,100 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.