Providing essential technical support in a full-time remote capacity, the AIS Technical Support Agent will assist station owners with connectivity issues, troubleshoot equipment problems, and proactively monitor the AIS Network's health. Key responsibilities Deliver timely technical support to customers through various communication channels, primarily email Collaborate with internal teams to escalate and resolve complex technical issues Proactively reach out to contributors to optimize network performance and minimize outages Required qualifications 2+ years of experience in a technical support role, preferably in a SaaS or software environment Excellent written and spoken English skills for clear communication with technical and non-technical audiences Experience or exposure to AIS, radio systems, or related technologies Familiarity with Linux and Windows operating systems Good understanding of networking fundamentals, including TCP/IP and firewalls
AIS Technical Support Agent in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.