Airfreight Director – Multimodal, Air

• Execute global airfreight multimodal product strategy across the Americas
• Collaborate with internal teams to continuously optimize airfreight multimodal products
• Define spot and RFQ multimodal pricing
• Design and maintain schedules and rate cards
• Coordinate and present product updates to Sales
• Support Sales in acquiring and retaining customers by attending online and in-person customer meetings
• Serve as the airfreight multimodal product subject matter expert for the Americas
• Act as the regional escalation point for internal and external product issues
• Drive initiatives that improve customer experience and retention
• Maintain professional relationships with existing customers and participate in regular customer business reviews
• Ensure customer and airfreight multimodal product profitability
• Define succession, recruiting, and personnel development needs and coordinate with HR
• Collaborate cross-functionally with Sales, Operations & Procurement, Pricing, and other stakeholders
• Ensure service delivery excellence, regulatory compliance, operational performance, and adherence to agreed transit times

Requirements

• Bachelor’s degree in Business, Logistics and Supply Chain, Transportation, or an associated field, or equivalent combination of education and work experience
• +10 years of airfreight and multimodal experience
• Growth mindset
• Excellent interpersonal and communication skills
• Customer-focused and results-oriented
• Project management expertise with a proven track record of timely delivery
• Highly developed problem identification and solving skills
• Decision-making and proven negotiation skills with ability to influence key stakeholders
• Demonstrable leadership experience and ability to instill a high-performance culture
• Financial acumen and understanding of business drivers and calculations
• Adaptability and flexibility in a high-pressure environment
• Ability to perform frequent standing and walking, extended sitting, computer and phone use, and close-up/computer-screen-distance vision

Core Competencies

Demonstrates expertise in airfreight multimodal product strategy, customer relationship management, and operational performance. Proven ability to lead cross-functional teams, optimize pricing strategies, and enhance customer experience while ensuring regulatory compliance.

Highest-signal resume keywords

• Airfreight Multimodal Experience
• Project Management Expertise
• Customer Relationship Management
• Financial Acumen
• Leadership Experience

ATS Optimization Keywords

Hard Skills

• Multimodal Pricing
• Operational Performance
• Regulatory Compliance
• Product Strategy Execution
• Schedule Design
• Rate Card Maintenance
• Problem Identification
• Negotiation Skills
• Decision-Making
• Customer Profitability

Soft Skills

• Interpersonal Skills
• Communication Skills
• Customer-Focused
• Results-Oriented
• Adaptability

Industry Keywords

• Logistics
• Supply Chain
• Transportation
• Customer Business Reviews
• Sales Support
• High-Performance Culture
• Stakeholder Influence
• Growth Mindset
• Service Delivery Excellence
• Cross-Functional Collaboration