Air Import, Operations Agent

Air Import, Operations AgentEnsure accurate and timely billing for all air import shipments, maintaining compliance with company policies and customer agreements.Key Responsibilities:Prepare and issue invoices for air import shipments based on agreed rates and tariffs.Validate charges against carrier invoices, tariffs, and customer contracts.Coordinate with operations to confirm shipment details and resolve discrepancies.Maintain billing records and ensure proper documentation for audits.Communicate with customers regarding billing inquiries and adjustments.Monitor aging reports and assist in resolving billing-related disputes.Position Schedule: Monday-Friday 7:30AM - 4:30PMMajor Duties and Responsibilities:Ensure smooth and timely freight flowEnsure accurate and timely data entry into our invoice / operating systemComplete billing reports on daily basis (INB, F2F, FDS, Settlement Report)Ensure documents are timely sent to customer or broker for customs purposesEnsure timely delivery/dispatch of freight to customers for Import shipmentsUse Air Import Workflows on daily basisInteract with our customers in arranging their international shipments, meeting customer service standardsFollow up on customer emails showing exceptional customer serviceContribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.Understand department process flow, constantly looking for areas of improved efficiencyEnsure all customers' standard operating procedures are followed and updatedMeet KPI standards, as per the company proceduresOverseas communications, timely responses to emails and requests (internal and external)QualificationsMinimum Qualifications:High School Degree or equivalent requiredSuccessful candidates must pass a background checkMust be legally authorized to work in the United StatesMust not require future sponsorship for employment visaFluent in English, both written and verbalMust have the ability to work overtime in support of the department's needsMust be able to commute to the city of Hawthorne, CAComfortable with numbers and basic mathematical skillsDesired Qualifications:Associates or Undergraduate Degree PreferredGood computer skills (Word, Excel, and familiarity with PowerPoint)Ability to multi-task and prioritize throughout the workday while remaining focused and organizedDemonstrated ability to be proactive in thought and actionStrong organizational skillsAnalytical with a strong attention to detailEffective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive resultsAbility to work independently and in a collaborative team environmentWilling to pitch in and help on last minute projects or assist team membersExcellent written, verbal, and interpersonal communication skillsHas a demonstrated strong work ethic, and reliabilityStrong attention to detail and accuracy in financial data.Knowledge of air freight pricing, tariffs, and Incoterms.Proficiency in billing systems and MS Excel.Ability to work under deadlines and prioritize tasks.Good communication skills for internal and external coordination.Additional InformationReporting Structure: Lead Agent, Supervisor, ManagerExpeditors offers excellent benefits:Paid Vacation, Holiday, Sick TimeHealth Plan: Medical, Prescription Drug, Dental and VisionLife and Long Term Disability Insurance401(k) Retirement Savings Plan (US only)Employee Stock Purchase PlanTraining and Personnel Development ProgramAll your information will be kept confidential according to EEO guidelinesThe hourly range $20-$30/hourAll your information will be kept confidential according to EEO guidelines.