Air Conditioning General Manager Fort Lauderdale

Vice President of OperationsAir Force HVAC has been a trusted name in South Florida for over 10 years, delivering reliable residential HVAC service, installation, and maintenance across Broward, Miami-Dade, and Palm Beach counties. We are on track to grow 8x year-over-year at the top line as we expand our technician team, client base, and service offerings. To achieve this ambitious growth, we are seeking a hands-on Vice President of Operations to help us scale with excellence, develop leaders, and ensure operational discipline.Role OverviewThe Vice President of Operations will lead all operational functions, from field execution to process design, strategic growth, and leadership development.

This is a high-impact, executive-level role tasked with driving operational excellence, scaling performance, building leadership capabilities, and ensuring accountability through clear metrics and consistent execution. To succeed in this role, the VP of Operations must spend at least the first 12 months in a 50/50 capacity — half in the field with technicians and customers, and half on strategic and leadership initiatives. This "hands-on" immersion ensures full alignment with our frontline team, service standards, and client expectations as we rapidly grow.Key ResponsibilitiesOversee end-to-end residential and commercial HVAC operations: service, maintenance, installations, and customer careWork in the field alongside technicians and customers during the first year (50% of time) to deeply understand workflows and challengesDesign, implement, and continuously refine Standard Operating Procedures (SOPs) across service, installation, dispatch, and support teamsLead systems adoption & good, better, best pricing (e.g., Jobber / service titan, inventory and logistics tools) and process automationEnsure operational alignment between sales, service, dispatch, and supportBuild leadership capacity across the organization: train, mentor, and develop managers and supervisorsDefine written roles & responsibilities for leaders and key positions to ensure clarity and accountabilityCoach managers on balancing accountability with inspirationDrive leadership development programs and foster a culture of ownership and continuous improvementDefine KPIs at every level: company, branch, team, and individualEstablish how KPIs are tracked, by whom, and at what cadenceCreate a rhythm of accountability (daily huddles, weekly reviews, monthly/quarterly scorecards, leadership dashboards)Ensure teams and leaders are held to performance targets, with interventions when neededTranslate growth targets (8x YoY expansion) into operational plans and resource strategiesManage operational budgets, margin targets, and P&L performanceIdentify and execute revenue growth initiatives (e.g., membership programs, upsell opportunities, new service offerings)Support fleet, facility, and infrastructure scalingGuarantee an exceptional customer experience across all touchpoints (service calls, installs, maintenance, follow-up)Implement QA systems and customer feedback loops for continuous improvementHold teams accountable to service-level commitmentsIdeal Candidate Profile Experience & Skills10+ years of progressive operations leadership in residential services (HVAC preferred)Proven experience scaling operations through rapid growthDemonstrated success leading multi-site or multi-team organizations with P&L ownershipStrong background in KPI design, tracking systems, and accountability frameworksAbility to balance hands-on field work with strategic leadershipExcellent leadership, coaching, and communication skillsPersonal AttributesServant leader with humility and discipline to start in the fieldResults-driven, high integrity, decisive, and people-firstComfortable in high-growth, fast-changing environmentsPassionate about building teams, systems, and scalable operationsCompensation & BenefitsCompetitive six-figure base salary + performance bonus tied to operational and growth metricsEquity or profit sharing (if applicable)Executive benefits including health, retirement, and life coverageLeadership development and coaching supportTravel and expense reimbursement